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~subject:"Emotion"
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Emotion
Consumer behaviour
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Ngo, Liem Viet
4
Northey, Gavin
3
Thi Nguyet Que Nguyen
3
Septianto, Felix
2
Surachartkumtonkun, Jiraporn
2
Chylinski, Mathew
1
Dolan, Rebecca
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Lee, Jenny
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Mulcahy, Rory
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Nam The Tran
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Oanh Dinh Yen Nguyen
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Paramita, Widya
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Quan Ha Minh Tran
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Riedel, Aimee
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Journal of retailing and consumer services
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Australasian marketing journal
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International journal of bank marketing
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ECONIS (ZBW)
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1
When do-good meets empathy and mindfulness
Thi Nguyet Que Nguyen
;
Ngo, Liem Viet
; …
- In:
Journal of retailing and consumer services
50
(
2019
),
pp. 22-29
Persistent link: https://www.econbiz.de/10012114111
Saved in:
2
It takes two to tango : the role of customer empathy and resources to improve the efficacy of frontline employee empathy
Ngo, Liem Viet
;
Thi Nguyet Que Nguyen
;
Nam The Tran
; …
- In:
Journal of retailing and consumer services
56
(
2020
),
pp. 1-8
Persistent link: https://www.econbiz.de/10012389857
Saved in:
3
The crisis cloud's silver linings : the effects of hope and gratitude on employee burnout and engagement
Surachartkumtonkun, Jiraporn
;
Ngo, Liem Viet
;
Shao, Wei
- In:
Journal of retailing and consumer services
74
(
2023
),
pp. 1-9
Persistent link: https://www.econbiz.de/10014364476
Saved in:
4
Impacts of crisis emotions on negative word-of-mouth and behavioural intention : evidence from a milk crisis
Oanh Dinh Yen Nguyen
;
Lee, Jenny
;
Ngo, Liem Viet
;
Tran …
- In:
The journal of product & brand management
31
(
2022
)
4
,
pp. 536-550
Persistent link: https://www.econbiz.de/10013393658
Saved in:
5
Empathy and delight in a personal service setting
Thi Nguyet Que Nguyen
;
Quan Ha Minh Tran
;
Chylinski, Mathew
- In:
Australasian marketing journal
28
(
2020
)
1
,
pp. 11-17
Persistent link: https://www.econbiz.de/10012253909
Saved in:
6
The effects of political ideology and message framing on counterfeiting : the mediating role of emotions
Septianto, Felix
;
Northey, Gavin
;
Dolan, Rebecca
- In:
Journal of business research : JBR
99
(
2019
),
pp. 206-214
Persistent link: https://www.econbiz.de/10012023602
Saved in:
7
The effectiveness of advertising images in promoting experiential offerings : an emotional response approach
Septianto, Felix
;
Ye, Sheng
;
Northey, Gavin
- In:
Journal of business research : JBR
122
(
2021
),
pp. 344-352
Persistent link: https://www.econbiz.de/10012420418
Saved in:
8
Feeling the love? : how consumer's political ideology shapes responses to AI financial service delivery
Riedel, Aimee
;
Mulcahy, Rory
;
Northey, Gavin
- In:
International journal of bank marketing
40
(
2022
)
6
,
pp. 1102-1132
Persistent link: https://www.econbiz.de/10013397772
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