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Is all support equal? : the moderating effects of supervisor, coworker, and organizational support on the link between emotional labor and job performance
Kim, Hyun Jeong; Hur, Won-Moo; Moon, Tae Won; Jun, Jea-Kyoon - In: Business research quarterly : BRQ 20 (2017) 2, pp. 124-136
Persistent link: https://www.econbiz.de/10011719752
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The effect of customer incivility on service employees' customer orientation through double-mediation of surface acting and emotional exhaustion
Hur, Won-Moo; Moon, Tae Won; Han, Su-Jin - In: Journal of service theory and practice : JSTP 25 (2015) 4, pp. 394-413
Persistent link: https://www.econbiz.de/10011400716
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Customer response to employee emotional labor : the structural relationship between emotional labor, job satisfaction, and customer satisfaction
Hur, Won-moo; Moon, Tae Won; Jung, Yeon Sung - In: The journal of services marketing 29 (2015) 1, pp. 71-80
Persistent link: https://www.econbiz.de/10010531127
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Bridging corporate social responsibility and compassion at work : relations to organizational justice and affective organizational commitment
Moon, Tae Won; Hur, Won-moo; Ko, Sung-hoon; Kim, Jae-woo; … - In: Career development international : the journal for … 19 (2014) 1, pp. 49-72
Persistent link: https://www.econbiz.de/10010250568
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Essential precursors and effects of employee creativity in a service context : emotional labor strategies and official job performance
Shin, Inyong; Hur, Won-Moo; Oh, Hongseok - In: Career development international : the journal for … 20 (2015) 7, pp. 733-752
Persistent link: https://www.econbiz.de/10011458225
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The role of chronological age and work experience on emotional labor : the mediating effect of emotional intelligence
Hur, Won-moo; Moon, Tae Won; Han, Su-Jin - In: Career development international : the journal for … 19 (2014) 7, pp. 734-754
Persistent link: https://www.econbiz.de/10010424780
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Positive psychological capital and emotional labor in Korea : the Job demands-resources approach
Hur, Won-Moo; Rhee, Seoung-Yoon; Ahn, Kwang-Ho - In: The international journal of human resource management 27 (2016) 5/6, pp. 477-500
Persistent link: https://www.econbiz.de/10011480871
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The moderating roles of organizational justice on the relationship between emotional exhaustion and organizational loyalty in airline services
Hur, Won-moo; Park, Sang Il; Moon, Tae Won - In: The journal of services marketing 28 (2014) 3, pp. 195-206
Persistent link: https://www.econbiz.de/10010391434
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The moderating role of perceived organizational support on the relationship between emotional labor and job-related outcomes
Hur, Won-moo; Han, Su-Jin; Yoo, Jeong-ju; Moon, Tae Won - In: Management decision : MD 53 (2015) 3, pp. 605-624
Persistent link: https://www.econbiz.de/10011291420
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Linking motivation, emotional labor, and service performance from a self-determination perspective
Hur, Won-Moo; Shin, Yuhyung; Moon, Tae Won - In: Journal of service research 25 (2022) 2, pp. 227-241
Persistent link: https://www.econbiz.de/10013268017