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An empirical analysis of ethic...
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Emotion
Consumer behaviour
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Septianto, Felix
30
Han, Heesup
22
Bagozzi, Richard P.
19
Kemp, Elyria
15
Mattila, Anna S.
13
Loureiro, Sandra Maria Correia
12
Pham, Michel T.
12
Phau, Ian
12
Sarkar, Abhigyan
12
Prayag, Girish
10
Williams, Patti
10
Kidwell, Blair
9
Prashar, Sanjeev
9
Antonetti, Paolo
8
Bui, M̃y
8
Grappi, Silvia
8
Hanks, Lydia
8
Jang, Soocheong
8
Junaid, Muhammad
8
McGraw, A. Peter
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Miao, Li
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Woosnam, Kyle Maurice
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Ahn, Jiseon
7
Espinoza Petersen, Francine
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Garg, Nitika
7
Hussain, Khalid
7
Hyun, Sunghyup Sean
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Ladhari, Riadh
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MacInnis, Deborah J.
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Meyer, Frederik
7
Ribeiro, Manuel Alector
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Sar, Sela
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Scott, Noel
7
Sivakumaran, Bharadhwaj
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Wen, Taylor Jing
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Yin, Dezhi
7
Zhang, Han
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Andrade, Eduardo B.
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Chua, Bee-Lia
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Dewitte, Siegfried
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Journal of business research : JBR
161
Journal of retailing and consumer services
130
International journal of hospitality management
88
Psychology & marketing
61
Journal of consumer research : JCR ; an interdisciplinary bimonthly
52
Tourism management : research, policies, practice
42
Journal of consumer psychology : JCP : the official journal of the Society for Consumer Psychology
40
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
40
The journal of brand management : an international journal
37
Journal of hospitality marketing & management
36
Journal of travel and tourism marketing
35
The journal of product & brand management
33
The journal of services marketing
33
European journal of marketing : EJM
32
International journal of consumer studies
31
International journal of contemporary hospitality management
27
Journal of marketing research : JMR
26
The service industries journal
26
Journal of marketing communications
25
Marketing letters : a journal of research in marketing
24
European journal of marketing
23
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
23
International journal of advertising : the review of marketing communications
21
Tourism management perspectives : TMP
21
Journal of consumer behaviour : an international research review
20
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
19
Journal of promotion management : innovations in planning and applied research
18
Asia Pacific journal of marketing and logistics
17
Journal of business ethics : JOBE
17
Journal of marketing management : MM
17
The international review of retail, distribution and consumer research
17
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
16
Journal of behavioral decision making
16
Marketing intelligence & planning
16
Cogent business & management
15
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
15
Journal of consumer research : JCR ; an interdisciplinary journal
15
Journal of economic psychology : research in economic psychology and behavioral economics
15
Journal of the Academy of Marketing Science
15
The journal of consumer marketing
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ECONIS (ZBW)
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Other ZBW resources
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EconStor
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USB Cologne (EcoSocSci)
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OLC EcoSci
1
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An examination of the visual element used in generic message advertisements : a comparison of goods and services
Clow, Kenneth E.
;
James, Karen E.
;
Kranenburg, Kristine E.
- In:
Services marketing quarterly
30
(
2009
)
1
,
pp. 69-84
Persistent link: https://www.econbiz.de/10003839175
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2
What makes service employees and customers smile : antecedents and consequences of the employees' affective delivery in the service encounter
Lin, Jiun-sheng Chris
;
Lin, Cheng-yu
- In:
Journal of service management
22
(
2011
)
2
,
pp. 183-201
Persistent link: https://www.econbiz.de/10009155029
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3
Hedonic tariff choice and consequences of flat-rate bias : the impact of consumption goals on flat-rate bias, and the competitive position of a service provider as moderator of fla...
Uhrich, Fabian
-
2013
-
1., Aufl
Persistent link: https://www.econbiz.de/10009702980
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4
Mapping impulse buying : a behaviour analysis framework for services marketing and consumer research
Xiao, Sarah Hong
;
Nicholson, Michael
- In:
The service industries journal
31
(
2011
)
15/16
,
pp. 2521-2534
Persistent link: https://www.econbiz.de/10009413581
Saved in:
5
Recognising emotional expressions of complaining customers : a cross-cultural study
Tombs, Alastair G.
;
Russell-Bennett, Rebekah
; …
- In:
European journal of marketing : EJM
48
(
2014
)
7/8
,
pp. 1354-1374
Persistent link: https://www.econbiz.de/10010414765
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6
The role of emotions in online consumer behavior : a comparison of search, experience, and credence services
Mazaheri, Ebrahim
;
Richard, Marie-Odile
;
Laroche, Michael
- In:
The journal of services marketing
26
(
2012
)
7
,
pp. 535-550
Persistent link: https://www.econbiz.de/10009672289
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7
The role of cause and affect in service failure
Harrison-Walker, L. Jean
- In:
The journal of services marketing
26
(
2012
)
2
,
pp. 115-123
Persistent link: https://www.econbiz.de/10009568251
Saved in:
8
Co-constructing the service experience : exploring the role of customer emotion management
Tumbat, Gülnur
- In:
Marketing theory
11
(
2011
)
2
,
pp. 187-206
Persistent link: https://www.econbiz.de/10009234777
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9
Employee/customer interface in a service crisis : impact of senior management attributes and practices on customer evaluation
Kimberley, Nell
;
Härtel, Charmine E. J.
- In:
Journal of management & organization : journal of …
14
(
2008
)
2
,
pp. 207-218
Persistent link: https://www.econbiz.de/10003722225
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10
The role of emotions in translating perceptions of (in)justice into postcomplaint behavioral responses
Schoefer, Klaus
;
Diamantopoulos, Adamantios
- In:
Journal of service research : JSR
11
(
2008/09
)
1
,
pp. 91-103
Persistent link: https://www.econbiz.de/10003750022
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