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~subject:"Emotion"
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Variable Selection of Customer...
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Emotion
Customer satisfaction
15,261
Kundenzufriedenheit
13,604
Service quality
6,346
Dienstleistungsqualität
6,157
Consumer behaviour
5,609
Relationship marketing
5,530
Beziehungsmarketing
5,487
Konsumentenverhalten
5,447
customer satisfaction
1,267
Satisfaction
1,088
Customer service
1,043
Job satisfaction
1,008
Arbeitszufriedenheit
1,007
Online retailing
989
Online-Handel
989
Kundenservice
986
Qualitätsmanagement
919
Quality management
894
Holiday behaviour
856
Urlaubsverhalten
856
Electronic Commerce
798
E-commerce
779
Beschwerdemanagement
768
Complaint management
768
Confidence
690
Vertrauen
690
Einzelhandel
670
Retail trade
670
Tourism
667
Brand image
660
Verbraucherzufriedenheit
660
Markenimage
653
Hotel industry
648
Brand management
647
Tourismus
646
Hotellerie
643
Markenführung
638
service quality
625
satisfaction
613
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Undetermined
404
Free
101
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Article
704
Book / Working Paper
81
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Article in journal
680
Aufsatz in Zeitschrift
680
Aufsatz im Buch
24
Book section
24
Hochschulschrift
18
Graue Literatur
16
Non-commercial literature
16
Thesis
10
Arbeitspapier
8
Working Paper
8
Conference paper
7
Konferenzbeitrag
7
Collection of articles of several authors
3
Sammelwerk
3
Collection of articles written by one author
2
Sammlung
2
Bibliografie enthalten
1
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1
Case study
1
Fallstudie
1
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English
767
German
19
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Han, Heesup
9
Barnes, Donald C.
6
Prayag, Girish
6
Vázquez Casielles, Rodolfo
6
Hosany, Sameer
5
Ladhari, Riadh
5
Medler-Liraz, Hana
5
Vinh Van Thai
5
Chebat, Jean-Charles
4
Hanks, Lydia
4
Hyun, Sunghyup Sean
4
Lee, Choong-Ki
4
Mattila, Anna S.
4
Miao, Li
4
Surachartkumtonkun, Jiraporn
4
Svensson, Göran
4
Alrawadieh, Zaid
3
Amin, Muslim
3
Bagozzi, Richard P.
3
Baloglu, Seyhmus
3
Bilgihan, Anil
3
Busser, James
3
Cai, Ruiying
3
Calvo-Porral, Cristina
3
Cervera-Taulet, Amparo
3
Chi, Nai-Wen
3
Cobanoglu, Cihan
3
Du, Jiangang
3
Fan, Xiucheng
3
Folse, Judith Anne Garretson
3
Frese, Michael
3
Giardini, Angelo
3
Gremler, Dwayne D.
3
Guchait, Priyanko
3
Gustafsson, Anders
3
Ha Nam Khanh Giao
3
Herter, Márcia Maurer
3
Huan, Tzung-cheng
3
Hussein, Ananda Sabil
3
Jang, Soocheong
3
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Eric Cuvillier <Firma>
1
European Society for Opinion and Marketing Research
1
Marketing Research Congress <44, 1991, Luxembourg>
1
Technische Universität Dresden
1
Published in...
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International journal of hospitality management
51
Journal of business research : JBR
27
Journal of retailing and consumer services
23
Journal of travel and tourism marketing
20
Journal of hospitality marketing & management
19
The journal of services marketing
19
Tourism management perspectives : TMP
14
International journal of contemporary hospitality management
13
Tourism management : research, policies, practice
13
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
12
The service industries journal
12
Psychology & marketing
11
Service business
9
Journal of service theory and practice : JSTP
8
Services marketing quarterly
8
European journal of marketing : EJM
7
Journal of service research : JSR
7
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
7
Journal of Asian finance, economics and business : JAFEB
6
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
6
Journal of the Academy of Marketing Science
6
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
5
Journal of air transport management
5
Journal of marketing management : MM
5
Journal of service management
5
Managing service quality : MSQ ; an international journal
5
Nepalese journal of economics : a publication of Uniglobe College
5
Tourism analysis : an interdisciplinary tourism & hospitality journal
5
European journal of marketing
4
Industrial marketing management : the international journal for industrial and high-tech firms
4
International journal of quality and service sciences
4
International journal of services and operations management
4
Journal of business ethics : JOBE
4
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
4
Journal of international trade & commerce
4
Journal of management : JOM
4
Journal of service research
4
Journal of strategic marketing
4
Marketing letters : a journal of research in marketing
4
The international review of retail, distribution and consumer research
4
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ECONIS (ZBW)
785
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1
A comparative methodology of supervised machine learning algorithms for predicting customer churn using neuromarketing techniques
Muduva, Martin
;
Hondoma, Thanks
;
Chiwariro, Ronald
; …
- In:
AI-driven marketing research and data analytics
,
(pp. 1-29)
.
2024
Persistent link: https://www.econbiz.de/10014558835
Saved in:
2
How service-related factors affect the survival of B2T providers : a sentiment analysis approach
Jing, Ranzhe
;
Yu, Yang
;
Lin, Zhangxi
- In:
Journal of organizational computing and electronic commerce
25
(
2015
)
3
,
pp. 316-336
Persistent link: https://www.econbiz.de/10011341820
Saved in:
3
Drivers of customer satisfaction and relationship quality in system delivery projects
Haverila, Matti Juhani
;
Martinsuo, Miia
;
Naumann, Earl
- In:
Journal of strategic marketing
21
(
2013
)
7
,
pp. 613-636
Persistent link: https://www.econbiz.de/10010233690
Saved in:
4
The impact of consumption emotions of standby customers on customer satisfaction : an empirical analysis from Chinese customers
Zhang, Bin
;
Xie, Qinghong
;
Fu, Xiaorong
;
Yang, Xiaomin
- In:
International journal of internet and enterprise …
8
(
2012/13
)
2
,
pp. 146-165
Persistent link: https://www.econbiz.de/10010205077
Saved in:
5
The consumer experience and the absorbing story
Söderlund, Magnus
;
Sagfossen, Sofie
- In:
Nordic journal of business : NJB
64
(
2015
)
2
,
pp. 103-118
Persistent link: https://www.econbiz.de/10011503374
Saved in:
6
Mediating effect of store attachment in formation of store emotions and patronage through art and culture sponsorship in retailing
Shin, Jong-Kuk
;
Park, Minsook
- In:
Journal of global scholars of marketing science : …
24
(
2014
)
4
,
pp. 441-452
Persistent link: https://www.econbiz.de/10010438482
Saved in:
7
The impact of the emotional and functional component of the customer experience on the company-customer relationship in hedonic and utilitarian service contexts
Claeys, Christel
;
Roozen, Irene
- In:
Review of business and economic literature
58
(
2013
)
3
,
pp. 260-284
Persistent link: https://www.econbiz.de/10010409180
Saved in:
8
An integrated model of service experience, emotions, satisfaction, and price acceptance : an empirical analysis in the Chinese hospitality industry
Ali, Faizan
;
Amin, Muslim
;
Cobanoglu, Cihan
- In:
Journal of hospitality marketing & management
25
(
2016
)
3/4
,
pp. 449-475
Persistent link: https://www.econbiz.de/10011499273
Saved in:
9
The role of airline travelers' pre-recovery emotions during the service recovery process
Nikbin, Davoud
;
Iranmanesh, Mohammad
;
Hyun, Sunghyup Sean
; …
- In:
Journal of travel and tourism marketing
32
(
2015
)
5/6
,
pp. 677-691
Persistent link: https://www.econbiz.de/10011386973
Saved in:
10
Identification the factors influencing customer satisfaction on service quality in Jamuna Bank
Uddin, K. M. Salah
;
Nipa, Nymatul Jannat
;
Rashid, Mamunur
- In:
International journal of business and economics …
4
(
2015
)
2
,
pp. 30-35
Persistent link: https://www.econbiz.de/10011296167
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