Similar Search Results

Chinese hotel employees in the smiling masks : roles of job satisfaction, burnout, and supervisory support in relationships between emotional labor and performance

Chen, Ziguang; Sun, Hongwei; Lam, Wing; Hu, Qing; Huo, … - In: The international journal of human resource management 23 (2012) 4, pp. 826-845

Persistent link: https://www.econbiz.de/10009503774

When I put on my service mask : determinants and outcomes of emotional labor among hotel service providers according to affective event theory

Lam, Wing; Chen, Ziguang - In: International journal of hospitality management 31 (2012) 1, pp. 3-11

Persistent link: https://www.econbiz.de/10009406157

Antecedents and outcomes of emotional labour in hospitality and tourism : a meta-analysis

Xu, Shi; Cao, Zheng; Huo, Yuanyuan - In: Tourism management : research, policies, practice 79 (2020), pp. 1-15

Persistent link: https://www.econbiz.de/10012237273

The effect of leadership on work-related flow : a moderated mediation model

Lan, Junbang; Wong, Chi-Sum; Jiang, Chunyan; Mao, Yina - In: Leadership & organization development journal 38 (2017) 2, pp. 210-228

Persistent link: https://www.econbiz.de/10011704397

Development of a Chinese measure on twelve basic emotions and a preliminary test on a two-dimensional model on emotions-job outcome relationship

Wang, Yong; Peng, Kelly Z.; Mao, Ying; Lan, Junbang - In: Asia Pacific journal of management : APJM ; a … 35 (2018) 2, pp. 529-564

Persistent link: https://www.econbiz.de/10011884038

Linking perceived overqualification to work withdrawal, employee silence, and pro-job unethical behavior in a Chinese context : the mediating roles of shame and anger

Liu, Fang; Li, Jinxin; Lan, Junbang; Gong, Yuanyuan - In: Review of managerial science : RMS 18 (2024) 3, pp. 711-737

Persistent link: https://www.econbiz.de/10014551499

How emotional regulation and conscientiousness break the reciprocal circle between customer mistreatment and surface acting : an experience sampling study

Lan, Junbang; Gong, Yuanyuan; Liu, Tao; Wong, Man-Nok; … - In: International journal of contemporary hospitality management 34 (2022) 11, pp. 4007-4028

Persistent link: https://www.econbiz.de/10013413287

Am I choosing the right career? : the implications of COVID-19 on the occupational attitudes of hospitality management students

Birtch, Thomas A.; Chiang, Flora F. T.; Cai, Zhenyao; … - In: International journal of hospitality management 95 (2021), pp. 1-12

Persistent link: https://www.econbiz.de/10012547998

When and how workplace ostracism leads to interpersonal deviance : the moderating effects of self-control and negative affect

Hua, Changhua; Zhao, Li; He, Qile; Chen, Ziguang - In: Journal of business research : JBR 156 (2023), pp. 1-10

Persistent link: https://www.econbiz.de/10013534296