Similar Search Results

Gratitude expression to supervisors and subjective career success of civil servants : evidence from China

Cheng, Chen; Ma, Liang; Chen, Zhixia; Wen, Peng - In: Public personnel management 51 (2022) 1, pp. 48-70

Persistent link: https://www.econbiz.de/10013257946

The effect of workplace negative gossip on employee proactive behavior in China : the moderating role of traditionality

Wu, Xiangfan; Kwan, Ho Kwong; Wu, Long-Zeng; Ma, Jie - In: Journal of business ethics : JOBE 148 (2018) 4, pp. 801-815

Persistent link: https://www.econbiz.de/10011844324

How do mistreated high-status service providers compensate?

Mattar, Dorine M. - In: Global business and organizational excellence : GBOE 41 (2021) 1, pp. 46-67

Persistent link: https://www.econbiz.de/10013175664

Supervisor and customer-driven stressors to predict silence and voice motives : mediating and moderating roles of anger and self-control

Kashif, Muhammad; Gürce, Merve Yanar; Tosun, Petek; … - In: Services marketing quarterly 41 (2020) 3, pp. 273-286

Persistent link: https://www.econbiz.de/10012256945

Customer mistreatment, employee health, and job performance : cognitive rumination and social sharing as mediating mechanisms

Baranik, Lisa E.; Wang, Mo; Gong, Yaping; Shi, Junqi - In: Journal of management : JOM 43 (2017) 4, pp. 1261-1282

Persistent link: https://www.econbiz.de/10011671746

Employees' proactive customer service performance in hospitality : impacts of customer mistreatment and team performance pressure

Jiang, Jing; Yuan, Yuan; Dong, Yanan; Dong, Huijuan - In: Tourism review 78 (2023) 6, pp. 1414-1432

Persistent link: https://www.econbiz.de/10014511717

Render good for evil? : the relationship between customer mistreatment and customer-oriented citizenship behavior

Ni, Dan; Liu, Xin; Zheng, Xiaoming - In: Journal of business research : JBR 170 (2024), pp. 1-13

Persistent link: https://www.econbiz.de/10014535957

How emotional regulation and conscientiousness break the reciprocal circle between customer mistreatment and surface acting : an experience sampling study

Lan, Junbang; Gong, Yuanyuan; Liu, Tao; Wong, Man-Nok; … - In: International journal of contemporary hospitality management 34 (2022) 11, pp. 4007-4028

Persistent link: https://www.econbiz.de/10013413287

Are you too happy to serve others? : when and why positive affect makes customer mistreatment experience feel worse

Lee, Randy; Mai, Ke Michael; Qiu, Feng; Ilies, Remus; … - In: Organizational behavior and human decision processes : … 172 (2022), pp. 1-18

Persistent link: https://www.econbiz.de/10013417365

A meta-analysis of the impact of customer mistreatment on service employees' affective, attitudinal and behavioral outcomes

Wu, Yu; Groth, Markus; Zhang, Kaixin; Minbashian, Amirali - In: Journal of service management 34 (2023) 5, pp. 896-940

Persistent link: https://www.econbiz.de/10014456504