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The effect of customer incivility on service employees' customer orientation through double-mediation of surface acting and emotional exhaustion
Hur, Won-Moo; Moon, Tae Won; Han, Su-Jin - In: Journal of service theory and practice : JSTP 25 (2015) 4, pp. 394-413
Persistent link: https://www.econbiz.de/10011400716
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Do personal resources mediate the effect of perceived organizational support on emotional exhaustion and job outcomes?
Karatepe, Osman M. - In: International journal of contemporary hospitality management 27 (2015) 1, pp. 4-26
Persistent link: https://www.econbiz.de/10010516553
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Linking ethical leadership to employee well-being : the role of trust in supervisor
Chughtai, Aamir; Byrne, Marann; Flood, Barbara - In: Journal of business ethics : JOBE 128 (2015) 3, pp. 653-663
Persistent link: https://www.econbiz.de/10011283169
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Examining the frustration-aggression model among Tunisian blue-collar workers
Sassi, Narjes; El Akremi, Assâad; Vandenberghe, Christian - In: Journal of managerial psychology 30 (2015) 3, pp. 336-353
Persistent link: https://www.econbiz.de/10011305133
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Changes in work intensification and intensified learning : challenge or hindrance demands?
Korunka, Christian; Kubicek, Bettina; Pas̆kvan, Matea; … - In: Journal of managerial psychology 30 (2015) 7, pp. 786-800
Persistent link: https://www.econbiz.de/10011338147
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Is my boss really listening to me? : the impact of perceived supervisor listening on emotional exhaustion, turnover intention, and organizational citizenship behavior
Lloyd, Karina J.; Boer, Diana; Keller, Joshua W.; … - In: Journal of business ethics : JOBE 130 (2015) 3, pp. 509-524
Persistent link: https://www.econbiz.de/10011340217
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Testing the stressor-strain-outcome model of customer-related social stressors in predicting emotional exhaustion, customer orientation and service recovery performance
Choi, Chang Hwan; Kim, Taegoo; Lee, Gyehee; Lee, Seung-kon - In: International journal of hospitality management 36 (2014), pp. 272-285
Persistent link: https://www.econbiz.de/10010239278
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The moderated relationship between job burnout and organizational cynicism
Simha, Aditya; Elloy, David F.; Huang, Han-chung - In: Management decision : MD 52 (2014) 3, pp. 482-504
Persistent link: https://www.econbiz.de/10010386793
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Emotional labor's impact in a retail environment
Cho, Yoon-na; Rutherford, Brian N.; Park, Jungkun - In: Journal of business research : JBR 66 (2013) 11, pp. 2338-2345
Persistent link: https://www.econbiz.de/10009788988
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How organizational pride and emotional exhaustion explain turnover ntentions in call centers : a multi-group analysis with gender and organizational tenure
Krämer, Tobias; Gouthier, Matthias H. J. - In: Journal of service management 25 (2014) 1, pp. 125-148
Persistent link: https://www.econbiz.de/10010260076