Zingermans's Best Day--and Its Worst -- How The Deli Came To Life -- A Tour of Zingerman's Deli -- Guiding Principles -- Service on Every Level -- A Community of Businesses -- Mail Order -- The Bakehouse -- Coffee and Candy and Cheese -- What It's Like to Work at Zingerman's -- Teaching Others...

This paper documents complex strategic integration (CSI) at Nike that helped drive the company toward developing a global women’s fitness business, which extended the corporate strategy and required collaboration of multiple business units. The study involved longitudinal field research to...

This paper conceptualizes HP’s history of becoming between 1939 and 2015 in terms of an integral process overview encompassing seven distinct epochs and associated corporate transformations, and discusses the differential contributions of successive CEOs to that integral process. The paper...

"Since the 1930s, the Walt Disney Company has produced characters, images, and stories that have captivated audiences around the world. In this updated second edition, with new examples provided throughout, Janet Wasko examines the processes by which the Disney company continues to manufacture...