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Exploring the influence of ethical climate on employee compassion in the hospitality industry
Zoghbi-Manrique-de-Lara, Pablo; Guerra-Baez, Rita - In: Journal of business ethics : JOBE 133 (2016) 3, pp. 605-617
Persistent link: https://www.econbiz.de/10011450881
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A multilevel investigation of the link between ethical leadership behaviour and employees green behaviour in the hospitality industry
Wood, Bronwyn P.; Eid, Riyad; Agag, Gomaa - In: International journal of hospitality management 97 (2021), pp. 1-11
Persistent link: https://www.econbiz.de/10012820016
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Leader behavior, job performance, and service quality : ethical perspective from banking sector
Onan, Gaye; Özmen, Ömür N.; Firuzan, Esin - In: Istanbul business research 52 (2023) 1, pp. 161-183
This study aimed to examine the relationships between ethical leadership behavior, ethical work climate, employee job performance, and customer service quality. The impact of ethical leadership on three types of ethical climates-egoist, benevolent, and principled-, employee job performance, and...
Persistent link: https://www.econbiz.de/10014330430
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The role of customer perceived ethicality in explaining the impact of incivility among employees on customer unethical behavior and customer citizenship behavior
Huang, Yu-Shan; Wei, Shuqin; Ang, Tyson - In: Journal of business ethics : JBE 178 (2022) 2, pp. 519-535
Incivility among employees in frontline encounters is prevalent, but little is known about its impact on customers’ ethics-related perceptions and behaviors. Drawing upon the stimulus-organism-response paradigm, this study examines how witnessing incivility among employees can serve as a...
Persistent link: https://www.econbiz.de/10013270022
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Socially responsible investment, ethical rating, and separating contracts : a theoretical exploration in hospitality industry
Pal, Debdatta - In: International journal of hospitality management 93 (2021), pp. 1-9
Persistent link: https://www.econbiz.de/10012435894
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No care without justice : a normative ethical perspective of the employment of people with disabilities in hospitality businesses
Mzembe, Andrew Ngawenja; Filimonau, Viachaslau - In: Tourism Management Perspectives 51 (2024), pp. 1-11
Persistent link: https://www.econbiz.de/10015077169
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Effects of negative workplace gossip on unethical work behavior in the hospitality industry : the roles of moral disengagement and self-construal
Guo, Gongxing; Cheng, Bao; Tian, Jian; Ma, Jianfeng; … - In: Journal of hospitality marketing & management 31 (2022) 3, pp. 290-310
Persistent link: https://www.econbiz.de/10013177420
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Human resource management's role in ethics within the hospitality industry
Meloun, Jalane M.; Sussman, Stephen E. - In: Handbook of hospitality human resources management, (pp. 157-175). 2008
Persistent link: https://www.econbiz.de/10003811121
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The ethical dimension of tourism certification programs
Sandve, Anethe; Marnburg, Einar; Øgaard, Torvald - In: International journal of hospitality management 36 (2014), pp. 73-80
Persistent link: https://www.econbiz.de/10010239333
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Is the hospitality and tourism curriculum effective in teaching personal social responsibility?
McKercher, Bob; Mackenzie, Murray; Prideaux, Bruce; … - In: Journal of hospitality & tourism research : JHTR ; the … 38 (2014) 4, pp. 431-462
Persistent link: https://www.econbiz.de/10010429850