Purpose – The primary purpose of this paper is to assess and review fixed-line telecom customers' perception of the quality of after-sales services provided by Ethiopian Telecom. Design/methodology/approach – The paper was conducted on telecom customers who are in Addis Ababa using...

Purpose – The primary purpose of this paper is to assess and review fixed‐line telecom customers' perception of the quality of after‐sales services provided by Ethiopian Telecom. Design/methodology/approach – The paper was conducted on telecom customers who are in Addis Ababa using...

Purpose – The purpose of this research is to find an attitude of Ethiopian corporate sector towards corporate social responsibility (CSR). In addition this research analyzed the opinion of employees, customers' as well the general public about the Ethiopian corporate sector's socially...