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Papen, Marie-Christin; Niemand, Thomas; Siems, Florian; … - In: Review of managerial science 13 (2019) 4, pp. 725-747

Persistent link: https://www.econbiz.de/10012099475

Quality of experience : beyond the user experience of smart services

Shin, Dong-hee - In: Total quality management & business excellence : an … 26 (2015) 7/8, pp. 919-932

Persistent link: https://www.econbiz.de/10011388436

How to manage the online experience concerning transactional and experimental customers: case of e-fashion sector

Castro-Lopez, Adrian; Vázquez Casielles, Rodolfo; … - In: Journal of business economics and management 20 (2019) 3, pp. 595-617

The online fashion and textile sector is growing in recent years, becoming one of the online sectors with the highest volume of business. However, the bibliography on e-service quality and its consequences in this sector has been underdeveloped in the last years. This paper presents a model that...

Persistent link: https://www.econbiz.de/10012175766

Fashion brands on retail websites : customer performance expectancy and e-word-of-mouth

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Persistent link: https://www.econbiz.de/10011808565

The nature of an apology : an experimental study on how to apologize after a service failure

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Persistent link: https://www.econbiz.de/10009786892

How to design personalization in a context of customer retention : who personalizes what and to what extent?

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Persistent link: https://www.econbiz.de/10009730271

Crocodile Marketing : an experimental investigation into the effects of "crocodile-tear" apologies on patient loyalty intentions

Dietrich, Martin; Drevs, Florian; Lindenmeier, Jörg; … - In: Schmalenbach business review : sbr 67 (2015) 1, pp. 34-53

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Dynamik von Kundenerwartungen im Dienstleistungsprozess : Konzeptionalisierung und empirische Befunde

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Malik, Aaminah Zaman; Paswan, Audhesh - In: The journal of services marketing 37 (2023) 7, pp. 895-910

Persistent link: https://www.econbiz.de/10014333405

The impact of customers' prior online experience on future hotel usage behavior

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Persistent link: https://www.econbiz.de/10012389390

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