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Closing the experience gap in banking : humanising customer experience in four dimensions
Bridges, AnnMarie M.; Elkins, Brian; Gross, Kerry; Da … - In: Journal of digital banking 7 (2022) 2, pp. 142-157
Persistent link: https://www.econbiz.de/10013502239
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Impact of attitude, emotion, interaction, and perception on learner satisfaction in online learning with mediating effect of motivation during COVID-19
Mukherjee, Debarshi; Saha, Mahasweta; Chakraborty, Subhayan - In: Journal of information & knowledge management : JIKM 23 (2024) 2, pp. 1-28
Persistent link: https://www.econbiz.de/10014534985
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Customer reactions to self-checkout discontinuance
Rinta-Kahila, Tapani; Penttinen, Esko; Kumar, Ashish; … - In: Journal of retailing and consumer services 61 (2021), pp. 1-14
Persistent link: https://www.econbiz.de/10012581860
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Selling lemons? : the relationship between learning and teaching information on university programme web pages and future students' course satisfaction
Hosein, Anesa; Rao, Namrata - In: Journal of marketing for higher education 33 (2023) 1, pp. 124-141
Persistent link: https://www.econbiz.de/10014286249
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The temporal construal of customer satisfaction
Pizzi, Gabriele; Marzocchi, Gian Luca; Orsingher, Chiara; … - In: Journal of service research : JSR 18 (2015) 4, pp. 484-497
Persistent link: https://www.econbiz.de/10011392284
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Living positive experiences in store : how it influences shopping experience value and satisfaction?
Cachero-Martínez, Silvia; Vázquez Casielles, Rodolfo - In: Journal of business economics and management 18 (2017) 3, pp. 537-553
Persistent link: https://www.econbiz.de/10011721879
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Customer confusion : wie Produktvielfalt dem Unternehmen schaden kann
Kuester, Sabine; Buys, Sebastian - 2009
Persistent link: https://www.econbiz.de/10003932846
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Understanding the effects of post-service experience surveys on delay and acceleration of customer purchasing behavior : evidence from the automotive services industry
Dholakia, Utpal M.; Singh, Siddharth S.; Westbrook, … - In: Journal of service research : JSR 13 (2010) 4, pp. 362-378
Persistent link: https://www.econbiz.de/10008736079
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The effects of self-awareness on consumer attributions and satisfaction
Stuart, Jennifer Ames - 2003
Persistent link: https://www.econbiz.de/10003564891