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Fashion brands on retail websites : customer performance expectancy and e-word-of-mouth

Loureiro, Sandra M. C.; Cavallero, Luisa; Miranda, … - In: Journal of retailing and consumer services 41 (2018), pp. 131-141

Persistent link: https://www.econbiz.de/10011808565

Client assessments of their audit experiences : the role of experience quality, similarity and client participation

Jomjai Sampet; Naruanard Sarapaivanich; Erboon Ekasingh; … - In: Asian review of accounting 32 (2024) 1, pp. 166-186

Persistent link: https://www.econbiz.de/10014486529

An experimental based investigation into the effects of website interactivity on customer behavior in on-line purchase context

Islam, Hafizul; Jebarajakirthy, Charles; Shankar, Amit - In: Journal of strategic marketing 29 (2021) 2, pp. 117-140

Persistent link: https://www.econbiz.de/10012484043

Quality of experience : beyond the user experience of smart services

Shin, Dong-hee - In: Total quality management & business excellence : an … 26 (2015) 7/8, pp. 919-932

Persistent link: https://www.econbiz.de/10011388436

How to manage the online experience concerning transactional and experimental customers: case of e-fashion sector

Castro-Lopez, Adrian; Vázquez Casielles, Rodolfo; … - In: Journal of business economics and management 20 (2019) 3, pp. 595-617

The online fashion and textile sector is growing in recent years, becoming one of the online sectors with the highest volume of business. However, the bibliography on e-service quality and its consequences in this sector has been underdeveloped in the last years. This paper presents a model that...

Persistent link: https://www.econbiz.de/10012175766

Creating value for patients through service encounter experiences : evidence from Turkey

Akin, Mahmut Selami; Okumuş, Abdullah - In: Asia Pacific journal of marketing and logistics 35 (2023) 4, pp. 828-848

Persistent link: https://www.econbiz.de/10014285902

Can chatbot customer service match human service agents on customer satisfaction? : an investigation in the role of trust

Huang, Dongling; Markovitch, Dmitri G.; Stough, Rusty A. - In: Journal of retailing and consumer services 76 (2024), pp. 1-14

Persistent link: https://www.econbiz.de/10014460850

How to design personalization in a context of customer retention : who personalizes what and to what extent?

Kwon, Kwiseok; Kim, Cookhwan - In: Electronic commerce research and applications 11 (2012) 1/6, pp. 101-116

Persistent link: https://www.econbiz.de/10009730271

Casino-induced satisfaction of needs and casino customer loyalty : the moderating role of subjective norms and perceived gaming value

Tsai, Henry; Fong, Lawrence Hoc Nang - In: Journal of travel and tourism marketing 38 (2021) 5, pp. 478-490

Persistent link: https://www.econbiz.de/10012607326

The influence of customer experience with automated games and social interaction on customer engagement and loyalty in casinos

Tuguinay, Jovanie A.; Prentice, Catherine; Moyle, Brent - In: Journal of retailing and consumer services 64 (2022), pp. 1-10

Persistent link: https://www.econbiz.de/10013209579

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