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A paradigm for examining second-order factor models employing structural equation modeling
Koufteros, Xenophon; Babbar, Sunil; Kaighobadi, Mehdi - In: International journal of production economics 120 (2009) 2, pp. 633-652
Persistent link: https://www.econbiz.de/10003888531
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Asymmetric effects, regulatory focus, and attribute satisfaction : mixed experimental evidence in airline overbooking recovery
Zhang, Xiang; Chen, Rongqiu - In: International journal of production economics 142 (2013) 1, pp. 27-36
Persistent link: https://www.econbiz.de/10009732687
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Asymmetric Effects, Regulatory Focus, and Attribute Satisfaction : Mixed Experimental Evidence in Airline Overbooking Recovery
Zhang, Xiang; Chen, Rongqiu - 2013
experimental study in a setting of airline overbooking recovery in the Chinese airline industry. Our evidence shows that regulatory … realistic assumption for future theory building and can thus help airline companies design a better recovery strategy for …
Persistent link: https://www.econbiz.de/10014040362
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The temporal construal of customer satisfaction
Pizzi, Gabriele; Marzocchi, Gian Luca; Orsingher, Chiara; … - In: Journal of service research : JSR 18 (2015) 4, pp. 484-497
Persistent link: https://www.econbiz.de/10011392284
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Understanding the exhibition attendees' evaluation of their experiences : a comparison between high versus low mindful visitors
Choe, Yeongbae; Lee, Sang Min; Kim, Dae-Kwan - In: Journal of travel and tourism marketing 31 (2014) 7/8, pp. 899-914
Persistent link: https://www.econbiz.de/10010469216
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The effect of quality and fairness of educational services on the intention of reuse : the mediation effect of experience value and self-efficiency
Kim, Seong Jin - In: Journal of international trade & commerce 16 (2020) 6, pp. 131-152
Persistent link: https://www.econbiz.de/10012592876
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Understanding the effects of post-service experience surveys on delay and acceleration of customer purchasing behavior : evidence from the automotive services industry
Dholakia, Utpal M.; Singh, Siddharth S.; Westbrook, … - In: Journal of service research : JSR 13 (2010) 4, pp. 362-378
Persistent link: https://www.econbiz.de/10008736079
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The effects of self-awareness on consumer attributions and satisfaction
Stuart, Jennifer Ames - 2003
Persistent link: https://www.econbiz.de/10003564891
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How to design personalization in a context of customer retention : who personalizes what and to what extent?
Kwon, Kwiseok; Kim, Cookhwan - In: Electronic commerce research and applications 11 (2012) 1/6, pp. 101-116
Persistent link: https://www.econbiz.de/10009730271
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The nature of an apology : an experimental study on how to apologize after a service failure
Roschk, Holger; Kaiser, Susanne - In: Marketing letters : a journal of research in marketing 24 (2013) 3, pp. 293-309
Persistent link: https://www.econbiz.de/10009786892