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Leadership styles and customer loyalty : a lesson from emerging Southeast Asia's airlines industry

Rizan, Mohamad; Ari Warokka; Wibowo, Agus; Febrilia, Ika - In: Journal of Asian finance, economics and business : JAFEB 7 (2020) 9, pp. 477-488

Persistent link: https://www.econbiz.de/10012670927

Customer-oriented constructive deviance as a reaction to organizational injustice toward customers

Gong, Taeshik; Sun, Pengchang; Kang, Min Jung - In: The Cornell hospitality quarterly 63 (2022) 1, pp. 119-135

Persistent link: https://www.econbiz.de/10012800216

Impact of student perceived service quality and faculty transformational leadership on student satisfaction and student motivation : an empirical study

Agrawal, Nikhil; Sangwan, Dhruv; Prabhu, H. Mahesh - In: International journal of services and operations … 41 (2022) 3, pp. 343-356

Persistent link: https://www.econbiz.de/10013257527

The effect of emotional climates in leader-follower and employee-customer relationships in a service context

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Persistent link: https://www.econbiz.de/10009489308

An empirical investigation of psychological capital among flight attendants

Karatepe, Osman M.; Talebzadeh, Niusha - In: Journal of air transport management 55 (2016), pp. 193-202

Persistent link: https://www.econbiz.de/10011547849

Exploring the role of leadership style on the service quality-customer satisfaction link : evidence from a B2B environment

Pantouvakis, Angelos; Patsiouras, Christos - In: International journal of quality and service sciences 8 (2016) 1, pp. 88-101

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The influence of a leader's servant leadership on employees' perception of customers' satisfaction with the service and employees' perception of customers' trust in the service fir...

Hwang, Hee-joong; Kang, Minjeong; Youn, Myoung-kil - In: Journal of global scholars of marketing science : … 24 (2014) 1, pp. 65-76

Persistent link: https://www.econbiz.de/10010408232

The influence of servant leadership on restaurant employee engagement

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Investigating the managerial practices' effect on Employee-Perceived Service Quality with the moderating role of supportive leadership behavior

Bourini, Islam; Jahmani, Ashraf; Mumtaz, Roohi; … - In: European research on management and business economics 25 (2019) 1, pp. 8-14

The current study investigates the effects of employee empowerment (EE) and work environment on Employee-Perceived Service Quality (EPSQ) and investigate the role of supportive leadership behavior (SLB) as a moderator. Particularly, the study addressed the mediating effect of job satisfaction...

Persistent link: https://www.econbiz.de/10011956782

The curvilinear effect of perceived overqualification on constructive voice : the moderating role of leader consultation and the mediating role of work engagement

Duan, Jinyun; Xia, Ying; Xu, Yue; Wu, Chia-Huei - In: Human resource management 61 (2022) 4, pp. 489-510

Persistent link: https://www.econbiz.de/10013348564

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