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Performance of direct mail in building customer loyalty in Greek automotive sector during the financial crisis
Yaqub, Muhammad Zafar; Mandurah, Saud Mahmood - In: International journal of business performance management 18 (2017) 3, pp. 253-273
Persistent link: https://www.econbiz.de/10011736005
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Customer Loyalty in Times of Crisis
Beaumont, Paul H.; Lenoir, Clemence - 2023
This paper studies customer loyalty during aggregate downturns. Exploiting a French reform that restricted trade credit supply as a liquidity shock, we show that liquidity-constrained firms export 4 to 7% less after the 2008-9 trade collapse. Consistent with liquidity-constrained firms investing...
Persistent link: https://www.econbiz.de/10014260285
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Bridging sales and service quality functions in retailing high-technology consumer products
Rajagopal - In: International journal of services and operations management 7 (2010) 2, pp. 177-199
Persistent link: https://www.econbiz.de/10008662894
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Behavioral attention by Google Trends : evidence from the car industry
Stejskalová, Jolana - In: Ekonomický časopis : časopis pre ekonomickú … 71 (2023) 3, pp. 202-221
Persistent link: https://www.econbiz.de/10014329973
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The role of trust in financial customer-seller relationships before and after the financial crisis
Hansen, Torben - In: Journal of consumer behaviour : an international … 13 (2014) 6, pp. 442-452
Persistent link: https://www.econbiz.de/10010469811
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Consumption patterns in the aftermath of the financial crisis : the case of baby boomers
Abraham, Rebecca; Harrington, Charles W. - In: Modern economy 6 (2015) 2, pp. 245-258
Persistent link: https://www.econbiz.de/10011285984
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Significance of trust and loyalty during financial crisis: a study on customer behavior of Indian banks
Deb, Madhurima; Chavali, Kavita - In: South Asian journal of management : SAJM 17 (2010) 1, pp. 43-60
Persistent link: https://www.econbiz.de/10003979676
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Influence of the global crisis on customer purchase behavior versus changes in the retail commerce
Stefanska, Magdalena; Bilinska-Reformat, Katarzyna - In: Review of business : interdisciplinary journal on risk … 36 (2015/16) 1, pp. 99-112
Persistent link: https://www.econbiz.de/10011388314
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The impact of credit crisis on customer's trust and life style in UAE
Al-Saed, Rashad M. Y.; Ahmed, Gouher - 2015
Persistent link: https://www.econbiz.de/10011947941