Narrow search
Showing 1 - 5 of 5
Cover Image
Learning by customers as co-producers in financial services : an empirical study of the effects of learning channels and customer characteristics
Field, Joy M.; Xue, Mei; Hitt, Lorin M. - In: Operations management research : OMR ; advancing … 5 (2012) 1/2, pp. 43-56
Persistent link: https://www.econbiz.de/10009571276
Cover Image
Operational risk in financial services : a review and new research opportunities
Xu, Yuqian; Pinedo, Michael; Xue, Mei - In: Production and operations management : an international … 26 (2017) 3, pp. 426-445
Persistent link: https://www.econbiz.de/10011673549
Cover Image
Effective call center management : evidence from financial services
Evenson, Ann; Harker, Patrick T.; Frei, Frances X. - 1999
Persistent link: https://www.econbiz.de/10001429062
Cover Image
Impacts of e-Commerce and enhanced information endowments on financial services : transparency, differential pricing, and disintermediation
Clemons, Eric K.; Hitt, Lorin M.; Gu, Bin; Thatcher, Matt E. - In: Journal / The Capco Institute : journal of financial … (2002) 4, pp. 9-18
Persistent link: https://www.econbiz.de/10001981753
Cover Image
The Internet and the future of financial services : transparency, differential pricing and disintermediation
Clemons, Eric K. (contributor); Hitt, Lorin M. (contributor) - 2000 - [Elektronische Ressource]
Persistent link: https://www.econbiz.de/10001512329