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Different comparison standards as determinants of service quality

Liljander, Veronica - In: Dienstleistungsmarketing : eine Bestandsaufnahme ; …, (pp. 127-149). 1993

Persistent link: https://www.econbiz.de/10001284700

A comparison of episode performance and relationship performance for a discrete service

Strandvik, Tore - In: Dienstleistungsmarketing : Konzeptionen und Anwendungen, (pp. 111-139). 1995

Persistent link: https://www.econbiz.de/10001288146

Introducing deserved service and equity into service quality models

Liljander, Veronica - In: Dienstleistungsmarketing : Konzeptionen und Anwendungen, (pp. 143-169). 1995

Persistent link: https://www.econbiz.de/10001288145

Modelling consumer responses to an apparel store brand : store image as a risk reducer

Liljander, Veronica; Polsa, Pia; Riel, Allard C. R. van - In: Journal of retailing and consumer services 16 (2009) 4, pp. 281-290

Persistent link: https://www.econbiz.de/10003864541

The impact of storytelling on the consumer brand experience : the case of a firm-originated story

Lundqvist, Anna; Liljander, Veronica; Gummerus, Johanna; … - In: The journal of brand management : an international journal 20 (2012/13) 4, pp. 283-297

Persistent link: https://www.econbiz.de/10009729357

Customer satisfaction with e-services : the case of an online recruitment portal

Liljander, Veronica; Riel, Allard C. R. van; Pura, Minna - In: Electronic Services, (pp. 407-432). 2002

Persistent link: https://www.econbiz.de/10001652832

To cheat or not to cheat? : the effect of a moral reminder on cheating

Grym, Jori; Liljander, Veronica - In: Nordic journal of business : NJB 65 (2016) 3/4, pp. 18-37

Persistent link: https://www.econbiz.de/10011595237

Customer needing : a challenge for the seller offering

Strandvik, Tore; Holmlund, Maria; Edvardsson, Bo - In: The journal of business & industrial marketing 27 (2012) 2, pp. 132-141

Persistent link: https://www.econbiz.de/10009511737