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~subject:"Finnland"
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Finnland
Consumer behaviour
23
Konsumentenverhalten
19
Relationship marketing
13
Customer satisfaction
10
Beziehungsmarketing
9
Finland
9
Lieferantenmanagement
9
Supplier relationship management
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Theory
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Lieferkette
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Markenführung
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Produktqualität
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Automotive industry
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Kundenzufriedenheit
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English
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Liljander, Veronica
7
Riel, Allard C. R. van
3
Strandvik, Tore
2
Grym, Jori
1
Gummerus, Johanna
1
Lundqvist, Anna
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Polsa, Pia
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Pura, Minna
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Dienstleistungsmarketing : Konzeptionen und Anwendungen
2
Dienstleistungsmarketing : eine Bestandsaufnahme ; Tagungsband zum 2. Workshop für Dienstleistungsmarketing, Innsbruck, Februar 1993
1
Electronic Services
1
Journal of retailing and consumer services
1
Nordic journal of business : NJB
1
The journal of brand management : an international journal
1
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ECONIS (ZBW)
7
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1
Modelling consumer responses to an apparel store brand : store image as a risk reducer
Liljander, Veronica
;
Polsa, Pia
;
Riel, Allard C. R. van
- In:
Journal of retailing and consumer services
16
(
2009
)
4
,
pp. 281-290
Persistent link: https://www.econbiz.de/10003864541
Saved in:
2
Introducing deserved service and equity into service quality models
Liljander, Veronica
- In:
Dienstleistungsmarketing : Konzeptionen und Anwendungen
,
(pp. 143-169)
.
1995
Persistent link: https://www.econbiz.de/10001288145
Saved in:
3
The impact of storytelling on the consumer brand experience : the case of a firm-originated story
Lundqvist, Anna
;
Liljander, Veronica
;
Gummerus, Johanna
; …
- In:
The journal of brand management : an international journal
20
(
2012/13
)
4
,
pp. 283-297
Persistent link: https://www.econbiz.de/10009729357
Saved in:
4
Different comparison standards as determinants of service quality
Liljander, Veronica
- In:
Dienstleistungsmarketing : eine Bestandsaufnahme ; …
,
(pp. 127-149)
.
1993
Persistent link: https://www.econbiz.de/10001284700
Saved in:
5
A comparison of episode performance and relationship performance for a discrete service
Strandvik, Tore
- In:
Dienstleistungsmarketing : Konzeptionen und Anwendungen
,
(pp. 111-139)
.
1995
Persistent link: https://www.econbiz.de/10001288146
Saved in:
6
Customer satisfaction with e-services : the case of an online recruitment portal
Liljander, Veronica
;
Riel, Allard C. R. van
;
Pura, Minna
- In:
Electronic Services
,
(pp. 407-432)
.
2002
Persistent link: https://www.econbiz.de/10001652832
Saved in:
7
To cheat or not to cheat? : the effect of a moral reminder on cheating
Grym, Jori
;
Liljander, Veronica
- In:
Nordic journal of business : NJB
65
(
2016
)
3/4
,
pp. 18-37
Persistent link: https://www.econbiz.de/10011595237
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