//--> //--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~subject:"Firm performance"
~type_genre:"Article in journal"
~type_genre:"Aufsatzsammlung"
~type_genre:"Government document"
~type_genre:"Konferenzschrift"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Service work and service worke...
Similar by subject
Narrow search
Delete all filters
| 5 applied filters
Year of publication
From:
To:
Subject
All
Firm performance
Großbritannien
33,809
United Kingdom
33,229
Bibliometrics
13,275
Bibliometrie
13,207
Customer satisfaction
10,489
Kundenzufriedenheit
10,481
Service quality
6,192
Dienstleistungsqualität
6,190
Dienstleistungssektor
6,119
Consumer behaviour
6,082
Konsumentenverhalten
6,082
Service industry
6,016
USA
5,638
United States
5,590
Beziehungsmarketing
4,976
Relationship marketing
4,976
Deutschland
4,551
Germany
4,469
Theory
3,099
Theorie
3,088
Frankreich
2,721
France
2,676
EU countries
2,403
EU-Staaten
2,402
Innovation
2,230
Estimation
1,934
Schätzung
1,934
Welt
1,821
World
1,820
Customer service
1,762
Kundenservice
1,747
Japan
1,638
Italien
1,450
Italy
1,432
Comparison
1,375
Vergleich
1,375
Arbeitszufriedenheit
1,365
Job satisfaction
1,365
Unternehmenserfolg
1,361
more ...
less ...
Online availability
All
Undetermined
562
Free
173
Type of publication
All
Article
1,343
Book / Working Paper
20
Type of publication (narrower categories)
All
Article in journal
Aufsatzsammlung
Government document
Konferenzschrift
Aufsatz in Zeitschrift
1,348
Graue Literatur
245
Non-commercial literature
245
Working Paper
235
Arbeitspapier
234
Aufsatz im Buch
164
Book section
164
Hochschulschrift
36
Thesis
29
Collection of articles of several authors
20
Sammelwerk
20
Case study
17
Fallstudie
17
Reprint
7
Amtsdruckschrift
5
Bibliografie enthalten
5
Bibliography included
5
Collection of articles written by one author
5
Sammlung
5
Conference paper
4
Handbook
4
Handbuch
4
Konferenzbeitrag
4
Mehrbändiges Werk
4
Multi-volume publication
4
Systematic review
3
Übersichtsarbeit
3
Advisory report
2
Company information
2
Firmeninformation
2
Gutachten
2
Lehrbuch
2
Ratgeber
2
Rezension
2
Statistics
2
Statistik
2
more ...
less ...
Language
All
English
1,351
German
8
French
2
Italian
2
Polish
1
Author
All
Glaister, Keith W.
6
O'Regan, Nicholas
6
Wright, Mike
6
Dhir, Sanjay
5
Günther, Thomas
5
Storey, David J.
5
Anning-Dorson, Thomas
4
Boothby, Kate
4
Bosak, Janine
4
Claver Cortés, Enrique
4
Filatotchev, Igor
4
Fu, Na
4
Ghobadian, Abby
4
Girma, Sourafel
4
Harris, Richard I. D.
4
Llach, Josep
4
Aguinis, Herman
3
Angwin, Duncan
3
Bagur-Femenías, Llorenç
3
Batra, Ishita
3
Beleska-Spasova, Elena
3
Belfield, Clive R.
3
Bent, Richard
3
Buckley, Peter J.
3
Cheng, T. C. E.
3
Cruz-Ros, Sonia
3
De Menezes, Lilian M.
3
Eggert, Andreas
3
Flood, Patrick C.
3
Gill, Amarjit
3
Johnson, Mark
3
Katou, Anastasia A.
3
Ketchen, David J. <Jr.>
3
Lei, Lin
3
Li, Qian Cher
3
Ntim, Collins G.
3
Pereira, Vijay
3
Petrescu, Alina I.
3
Prajogo, Daniel I.
3
Preethi P.
3
more ...
less ...
Institution
All
Ifo Institut
1
Political and Economic Planning <London>
1
SME Centre
1
Published in...
All
Journal of business research : JBR
30
The international journal of human resource management
18
The service industries journal
15
International journal of hospitality management
14
Management decision : MD
13
International journal of production economics
12
Industrial marketing management : the international journal for industrial and high-tech firms
11
Small business economics : an entrepreneurship journal
11
Strategic management journal
11
Cogent business & management
10
International business review : the official journal of the European International Business Academy
10
International journal of management reviews : IJMR
10
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
10
Service business
10
Journal of business ethics : JOBE
9
Journal of management & organization : JMO
9
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
9
Business history
8
Business strategy and the environment
8
Journal of management : JOM
8
Journal of strategic marketing
8
The international journal of productivity and performance management : IJPPM
8
Human resource management journal
7
Industrial and corporate change
7
International journal of knowledge management : IJKM ; an official publication of the Information Resources Management Association
7
International journal of the economics of business
7
Journal of world business : JWB
7
Advances in mergers and acquisitions
6
Applied economics
6
Applied economics letters
6
International journal of quality & reliability management
6
International small business journal : researching entrepreneurship
6
Journal of international business studies : JIBS ; an official journal of the Academy of International Business
6
Journal of service research : JSR
6
Journal of the Academy of Marketing Science
6
The international journal of productivity and performance management
6
The journal of corporate finance : contracting, governance and organization
6
Total quality management & business excellence
6
Academy of Management journal : AMJ
5
British journal of management : BJM
5
more ...
less ...
Source
All
ECONIS (ZBW)
1,363
Showing
1
-
10
of
1,363
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
Service firm capabilities and performance : contingent analysis of customer contact
Cruz-Ros, Sonia
;
Gonzalez-Cruz, Tomas F.
- In:
Journal of business research : JBR
68
(
2015
)
7
,
pp. 1612-1621
Persistent link: https://www.econbiz.de/10011298890
Saved in:
2
Corporate culture and firm performance : a service-oriented perspective
Vigolo, Vania
;
Bonfanti, Angelo
;
Magliocca, Pierpaolo
; …
- In:
International journal of managerial and financial accounting
8
(
2016
)
2
,
pp. 109-123
Persistent link: https://www.econbiz.de/10011643411
Saved in:
3
Does high supply chain integration enhance customer response speed?
Chiang, Ai-hsuan
;
Chen, Wun-hwa
;
Wu, Soushan
- In:
The service industries journal
35
(
2015
)
1/2
,
pp. 24-43
Persistent link: https://www.econbiz.de/10010491820
Saved in:
4
Linkages between customer service, customer satisfaction and performance in the airline industry : Investigation of non-linearities and moderating effects
Steven, Adams B.
;
Yan, Dong
;
Dresner, Martin
- In:
Transportation research / E : an international journal
48
(
2012
)
4
,
pp. 743-754
Persistent link: https://www.econbiz.de/10009550799
Saved in:
5
The effect of implicit service guarantees on business performance
Shin, Hyunju
;
Ellinger, Alexander E.
- In:
The journal of services marketing
27
(
2013
)
6
,
pp. 431-442
Persistent link: https://www.econbiz.de/10010198222
Saved in:
6
Effects of organizational learning mechanisms on organizational performance and shared mental models during planned change
Ellis, Shmuel
;
Margalit, Daniella
;
Segev, Eli
- In:
Knowledge and process management : the journal of …
19
(
2012
)
2
,
pp. 91-102
Persistent link: https://www.econbiz.de/10009567682
Saved in:
7
Does customer incivility undermine employees' service performance?
Cheng, Bao
;
Dong, Yun
;
Zhou, Xing
;
Guo, Gongxing
;
Peng, Yan
- In:
International journal of hospitality management
89
(
2020
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012293791
Saved in:
8
Service productivity, satisfaction, and the impact on service firm performance
Rew, Dongjun
;
Siguaw, Judy A.
;
Sheng, Xiaojing
- In:
Services marketing quarterly
41
(
2020
)
4
,
pp. 344-357
Persistent link: https://www.econbiz.de/10012607279
Saved in:
9
Linking business strategy to service failures and financial performance : empirical evidence from the U.S. domestic airline industry
Mellat-Parasat, Mahour
;
Golmohammadi, Davood
;
McFadden, …
- In:
Journal of operations management
38
(
2015
),
pp. 14-24
Persistent link: https://www.econbiz.de/10011416927
Saved in:
10
The adoption of quality management practices and their impact on business performance in small service companies : the case of Spanish travel agencies
Alonso-Almeida, María Mar del
;
Bagur-Femenías, Llorenç
; …
- In:
Service business
9
(
2015
)
1
,
pp. 57-75
Persistent link: https://www.econbiz.de/10011296096
Saved in:
1
2
3
4
5
6
7
8
9
10
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->