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~subject:"Firm performance"
~type_genre:"Article in journal"
~type_genre:"Government document"
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Firm performance
Großbritannien
31,326
United Kingdom
31,255
Bibliometrics
13,040
Bibliometrie
12,965
Customer satisfaction
10,353
Kundenzufriedenheit
10,342
Service quality
6,117
Dienstleistungsqualität
6,114
Consumer behaviour
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Konsumentenverhalten
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5,720
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1,923
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1,923
Customer service
1,687
Kundenservice
1,671
Welt
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World
1,560
Japan
1,482
Job satisfaction
1,345
Arbeitszufriedenheit
1,344
Unternehmenserfolg
1,338
Comparison
1,290
Vergleich
1,288
Quality management
1,203
Qualitätsmanagement
1,202
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Glaister, Keith W.
6
O'Regan, Nicholas
6
Wright, Mike
6
Dhir, Sanjay
5
Günther, Thomas
5
Storey, David J.
5
Anning-Dorson, Thomas
4
Boothby, Kate
4
Bosak, Janine
4
Claver Cortés, Enrique
4
Filatotchev, Igor
4
Fu, Na
4
Ghobadian, Abby
4
Girma, Sourafel
4
Harris, Richard I. D.
4
Llach, Josep
4
Aguinis, Herman
3
Angwin, Duncan
3
Bagur-Femenías, Llorenç
3
Batra, Ishita
3
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3
Belfield, Clive R.
3
Bent, Richard
3
Buckley, Peter J.
3
Cheng, T. C. E.
3
Cruz-Ros, Sonia
3
De Menezes, Lilian M.
3
Eggert, Andreas
3
Flood, Patrick C.
3
Gill, Amarjit
3
Johnson, Mark
3
Katou, Anastasia A.
3
Ketchen, David J. <Jr.>
3
Lei, Lin
3
Li, Qian Cher
3
Ntim, Collins G.
3
Petrescu, Alina I.
3
Prajogo, Daniel I.
3
Preethi P.
3
Saleh F. A. Khatib
3
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SME Centre
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Journal of business research : JBR
29
The international journal of human resource management
18
The service industries journal
15
International journal of hospitality management
14
Management decision : MD
13
International journal of production economics
12
Industrial marketing management : the international journal for industrial and high-tech firms
11
Small business economics : an entrepreneurship journal
11
Strategic management journal
11
International business review : the official journal of the European International Business Academy
10
International journal of management reviews : IJMR
10
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
10
Service business
10
Cogent business & management
9
Journal of business ethics : JOBE
9
Journal of management & organization : JMO
9
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
9
Business history
8
Business strategy and the environment
8
Journal of management : JOM
8
Journal of strategic marketing
8
The international journal of productivity and performance management : IJPPM
8
Human resource management journal
7
Industrial and corporate change
7
International journal of knowledge management : IJKM ; an official publication of the Information Resources Management Association
7
International journal of the economics of business
7
Journal of world business : JWB
7
Advances in mergers and acquisitions
6
Applied economics
6
Applied economics letters
6
International journal of quality & reliability management
6
International small business journal : researching entrepreneurship
6
Journal of international business studies : JIBS ; an official journal of the Academy of International Business
6
Journal of service research : JSR
6
Journal of the Academy of Marketing Science
6
The international journal of productivity and performance management
6
The journal of corporate finance : contracting, governance and organization
6
Academy of Management journal : AMJ
5
British journal of management : BJM
5
Business process management journal
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ECONIS (ZBW)
1,341
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1
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date (oldest first)
1
Service firm capabilities and performance : contingent analysis of customer contact
Cruz-Ros, Sonia
;
Gonzalez-Cruz, Tomas F.
- In:
Journal of business research : JBR
68
(
2015
)
7
,
pp. 1612-1621
Persistent link: https://www.econbiz.de/10011298890
Saved in:
2
Corporate culture and firm performance : a service-oriented perspective
Vigolo, Vania
;
Bonfanti, Angelo
;
Magliocca, Pierpaolo
; …
- In:
International journal of managerial and financial accounting
8
(
2016
)
2
,
pp. 109-123
Persistent link: https://www.econbiz.de/10011643411
Saved in:
3
Does high supply chain integration enhance customer response speed?
Chiang, Ai-hsuan
;
Chen, Wun-hwa
;
Wu, Soushan
- In:
The service industries journal
35
(
2015
)
1/2
,
pp. 24-43
Persistent link: https://www.econbiz.de/10010491820
Saved in:
4
Linkages between customer service, customer satisfaction and performance in the airline industry : Investigation of non-linearities and moderating effects
Steven, Adams B.
;
Yan, Dong
;
Dresner, Martin
- In:
Transportation research / E : an international journal
48
(
2012
)
4
,
pp. 743-754
Persistent link: https://www.econbiz.de/10009550799
Saved in:
5
The effect of implicit service guarantees on business performance
Shin, Hyunju
;
Ellinger, Alexander E.
- In:
The journal of services marketing
27
(
2013
)
6
,
pp. 431-442
Persistent link: https://www.econbiz.de/10010198222
Saved in:
6
Effects of organizational learning mechanisms on organizational performance and shared mental models during planned change
Ellis, Shmuel
;
Margalit, Daniella
;
Segev, Eli
- In:
Knowledge and process management : the journal of …
19
(
2012
)
2
,
pp. 91-102
Persistent link: https://www.econbiz.de/10009567682
Saved in:
7
Does customer incivility undermine employees' service performance?
Cheng, Bao
;
Dong, Yun
;
Zhou, Xing
;
Guo, Gongxing
;
Peng, Yan
- In:
International journal of hospitality management
89
(
2020
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012293791
Saved in:
8
Service productivity, satisfaction, and the impact on service firm performance
Rew, Dongjun
;
Siguaw, Judy A.
;
Sheng, Xiaojing
- In:
Services marketing quarterly
41
(
2020
)
4
,
pp. 344-357
Persistent link: https://www.econbiz.de/10012607279
Saved in:
9
Linking business strategy to service failures and financial performance : empirical evidence from the U.S. domestic airline industry
Mellat-Parasat, Mahour
;
Golmohammadi, Davood
;
McFadden, …
- In:
Journal of operations management
38
(
2015
),
pp. 14-24
Persistent link: https://www.econbiz.de/10011416927
Saved in:
10
The adoption of quality management practices and their impact on business performance in small service companies : the case of Spanish travel agencies
Alonso-Almeida, María Mar del
;
Bagur-Femenías, Llorenç
; …
- In:
Service business
9
(
2015
)
1
,
pp. 57-75
Persistent link: https://www.econbiz.de/10011296096
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