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Service firm capabilities and performance : contingent analysis of customer contact
Cruz-Ros, Sonia; Gonzalez-Cruz, Tomas F. - In: Journal of business research : JBR 68 (2015) 7, pp. 1612-1621
Persistent link: https://www.econbiz.de/10011298890
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A study of the relationship between total quality management and business performance in the banking sector
Tagger, Sukhjinder Singh; Gupta, Munish - In: International journal of business competition and … 7 (2020) 2, pp. 118-132
Persistent link: https://www.econbiz.de/10012506221
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Service productivity, satisfaction, and the impact on service firm performance
Rew, Dongjun; Siguaw, Judy A.; Sheng, Xiaojing - In: Services marketing quarterly 41 (2020) 4, pp. 344-357
Persistent link: https://www.econbiz.de/10012607279
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Measuring social entrepreneurship : identifying and assessing the performance of social entrepreneurial ventures
Lortie, Jason; Cox, Kevin C.; Castro, Stephanie; … - In: Journal of social entrepreneurship 15 (2024) 2, pp. 429-457
Persistent link: https://www.econbiz.de/10015048232
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Prioritising the needs of high speed internet subscribers using importance performance analysis : the case of Asia-Tech Company in Shiraz
Shahin, Arash; Zolfaghari, Samira - In: International journal of services and operations management 30 (2018) 2, pp. 137-150
Persistent link: https://www.econbiz.de/10011886145
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Customer orientation, CRM organization, and hotel financial performance : the mediating role of customer satisfaction
Dah, Helen M.; Blomme, Robert J.; Kil, Arie; Honyenuga, … - In: Advances in hospitality and leisure 18 (2023), pp. 113-135
Persistent link: https://www.econbiz.de/10014247590
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Linking business strategy to service failures and financial performance : empirical evidence from the U.S. domestic airline industry
Mellat-Parasat, Mahour; Golmohammadi, Davood; McFadden, … - In: Journal of operations management 38 (2015), pp. 14-24
Persistent link: https://www.econbiz.de/10011416927
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An optimisation framework of the triad : service capabilities, customer satisfaction, and performance
Athanassopoulos, Antreas D. - In: Performance of financial institutions : efficiency, …, (pp. 312-335). 2000
Persistent link: https://www.econbiz.de/10001559688
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Senior leadership, customer orientation, and service firm performance : the mediator role of process management
Zhang, Han; Kang, Fei; Hu, Sai-quan - In: Total quality management & business excellence 31 (2020) 14, pp. 1605-1620
Persistent link: https://www.econbiz.de/10012312249
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The adoption of quality management practices and their impact on business performance in small service companies : the case of Spanish travel agencies
Alonso-Almeida, María Mar del; Bagur-Femenías, Llorenç; … - In: Service business 9 (2015) 1, pp. 57-75
Persistent link: https://www.econbiz.de/10011296096