Suppliers of consumer packaged goods are facing an increasingly challenging situation as they work to fulfill orders from their retail partners' distribution facilities. Traditionally these suppliers have generated forecasts of a given retailer's orders using records of that retailer's past...

The digital era has permitted rapid transfer of peer knowledge regarding products and services. In the present research, we explore the value of specific types of word-of-mouth information (numeric ratings and text commentary) for improving forecasts of consumption enjoyment. We present an...