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Persistent link: https://www.econbiz.de/10013169614
The aims of this time-lagged study are twofold, first to identify the effect of perceived justice (as a second-order construct) on recovery satisfaction and customer affection; secondly, to investigate the effect of customer affection and recovery satisfaction on customer’s re-patronage...
Persistent link: https://www.econbiz.de/10012649549
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Persistent link: https://www.econbiz.de/10014235373
The aims of this time-lagged study are twofold, first to identify the effect of perceived justice (as a second-order construct) on recovery satisfaction and customer affection; secondly, to investigate the effect of customer affection and recovery satisfaction on customer's re-patronage...
Persistent link: https://www.econbiz.de/10012657350