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Staff rostering in call centers providing employee transportation
Örmeci, E. Lerzan; Salman, F. Sibel; Yücel, Eda - In: Omega : the international journal of management science 43 (2014), pp. 41-53
Persistent link: https://www.econbiz.de/10010238217
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Mathematical models and solution approach for cross-training staff scheduling at call centers
Taskiran, Gamze Kilincli; Zhang, Xinhui - In: Computers & operations research : and their … 87 (2017), pp. 258-269
Persistent link: https://www.econbiz.de/10011743597
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Kombinatorische Verfahren mit Qualitätsgarantien zur Schichtplanung von Call-Center-Agenten
Bauch, Martin - 2012
The thesis provides an algorithmic approach to the scheduling problem for call centre agents. It shows that this problem is NP-complete and even inapproximable. A broad statistical analysis of call data from a call centre is contained, too.
Persistent link: https://www.econbiz.de/10009632961
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Modelling crew scheduling in offshore supply vessels
Leggate, Alex; Sucu, Seda; Akartunalı, Kerem; Meer, … - In: Journal of the Operational Research Society 69 (2018) 6, pp. 959-970
Persistent link: https://www.econbiz.de/10012226413
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Joint vehicle and crew routing and scheduling
Lam, Edward; Van Hentenryck, Pascal; Kilby, Phil - In: Transportation science : a journal of the Institute for … 54 (2020) 2, pp. 488-511
Persistent link: https://www.econbiz.de/10012250066
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Crew decision assist : system for optimizing crew assignments at BNSF railway
Roth, Brian; Balakrishnan, Anantaram; Dewan, Pooja; … - In: Interfaces : the INFORMS journal on the practice of … 48 (2018) 5, pp. 436-448
Persistent link: https://www.econbiz.de/10011950478
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Flexible shift scheduling of physicians
Brunner, Jens O.; Bard, Jonathan F.; Kolisch, Rainer - In: Health care management science 12 (2009) 3, pp. 285-305
Persistent link: https://www.econbiz.de/10003884900
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Replanning working time under annualised working hours
Corominas, Albert; Pastor, Rafael - In: International journal of production research 48 (2010) 5/6, pp. 1493-1515
Persistent link: https://www.econbiz.de/10003939544
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A bicriteria integer programming model for the hierarchical workforce scheduling problem
Pastor, Rafael; Corominas, Albert - In: Journal of modelling in management 5 (2010) 1, pp. 54-62
Persistent link: https://www.econbiz.de/10003968522
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Rahmendienstplanung für Pflegepersonal : ein Fallbeispiel
Feige, Dieter - 2010
Persistent link: https://www.econbiz.de/10008858254