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Gastgewerbe
Consumer behaviour
20
Dienstleistungsqualität
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Konsumentenverhalten
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Service quality
20
Customer satisfaction
16
Kundenzufriedenheit
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China
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Hospitality industry
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Markenimage
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Online retailing
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Online-Handel
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Social Web
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Vertrauen
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Dienstleistungssektor
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Sparks, Beverley
5
Butcher, Ken
3
King, Ceridwyn
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Lee, Yun Lok
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McColl-Kennedy, Janet R.
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So, Kevin Kam Fung
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International journal of hospitality management
2
Handbook of hospitality operations and IT
1
International journal of contemporary hospitality management
1
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
1
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ECONIS (ZBW)
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1
The service encounter
Sparks, Beverley
;
Weber, Karin
- In:
Handbook of hospitality operations and IT
,
(pp. 109-137)
.
2008
Persistent link: https://www.econbiz.de/10003807229
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2
Predictors of customer service training in hospitality firms
Butcher, Ken
;
Sparks, Beverley
;
McColl-Kennedy, Janet R.
- In:
International journal of hospitality management
28
(
2009
)
3
,
pp. 389-396
Persistent link: https://www.econbiz.de/10003855819
Saved in:
3
Business improvement preferences for small/medium hospitality firms in Australia
Butcher, Ken
;
Sparks, Beverley
- In:
International journal of contemporary hospitality management
23
(
2011
)
3
,
pp. 282-296
Persistent link: https://www.econbiz.de/10009157093
Saved in:
4
Service encounters and face loss : issues of failures, fairness, and context
Lee, Yun Lok
;
Sparks, Beverley
;
Butcher, Ken
- In:
International journal of hospitality management
34
(
2013
),
pp. 384-393
Persistent link: https://www.econbiz.de/10009767477
Saved in:
5
The role of customer engagement in building consumer loyalty to tourism brands
So, Kevin Kam Fung
;
King, Ceridwyn
;
Sparks, Beverley
; …
- In:
Journal of travel research : a quarterly publication of …
55
(
2016
)
1
,
pp. 64-78
Persistent link: https://www.econbiz.de/10011427743
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