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~subject:"Gastgewerbe"
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CORPORATE EFFECTS AND CORE COM...
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Gastgewerbe
Consumer behaviour
111
Konsumentenverhalten
104
Customer satisfaction
43
Service quality
41
Dienstleistungsqualität
40
Beziehungsmarketing
38
Kundenzufriedenheit
38
Relationship marketing
38
Hotel industry
32
Hotellerie
32
Corporate social responsibility
27
USA
26
United States
26
Beschwerdemanagement
24
Complaint management
24
Gastronomie
24
Restaurant industry
24
Corporate Social Responsibility
23
Hospitality industry
18
Emotion
17
Preismanagement
15
Pricing strategy
15
Experiment
14
Customer service
10
Firm performance
10
Gender
10
Kundenservice
10
Advertising effects
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CSR
9
Unternehmenserfolg
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Werbewirkung
9
Internet marketing
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Loyalty program
8
Online-Marketing
8
Viral marketing
8
Virales Marketing
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Geschlecht
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Kundenbindungsprogramm
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Power
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English
17
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Mattila, Anna S.
15
Gao, Yixing
4
Lee, Seoki
3
Andreu, Luisa
2
Xiao, Qu
2
Zhao, Xinyuan
2
Dai, Weiqi
1
Fan, Alei
1
Fong, Lawrence Hoc Nang
1
Guillet, Basak Denizci
1
Hou, Yuansi
1
Jung, InHaeng Noah
1
Kim, Kyungmin
1
Kim, Min Chung
1
Kim, Yonghee
1
Leung, Xi Y.
1
Ma, Chang
1
Mao, Zhenxing
1
Miao, Li
1
Mount, Dan
1
Paek, Soyon
1
Ro, Heejung
1
Sharma, Amit
1
Song, Haiyan
1
Wang, Chenya
1
Xue, Xunyue
1
Yang, Wan
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International journal of hospitality management
9
International journal of contemporary hospitality management
3
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
3
Cornell hospitality quarterly : CQ
1
International journal of revenue management : IJRM
1
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ECONIS (ZBW)
17
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1
Does managerial ownership affect different corporate social responsibility dimensions? : an empirical examination of US publicly traded hospitality firms
Paek, Soyon
;
Xiao, Qu
;
Lee, Seoki
;
Song, Haiyan
- In:
International journal of hospitality management
34
(
2013
),
pp. 423-433
Persistent link: https://www.econbiz.de/10009767471
Saved in:
2
An examination of the curvilinear relationship between capital intensity and firm performance for publicly traded US hotels and restaurants
Lee, Seoki
;
Xiao, Qu
- In:
International journal of contemporary hospitality management
23
(
2011
)
6
,
pp. 862-880
Persistent link: https://www.econbiz.de/10009383564
Saved in:
3
Other consumers in service encounters : a script theoretical perspective
Miao, Li
;
Mattila, Anna S.
;
Mount, Dan
- In:
International journal of hospitality management
30
(
2011
)
4
,
pp. 933-941
Persistent link: https://www.econbiz.de/10009242085
Saved in:
4
Examining the spillover effect of frontline employees' work-family conflict on their affective work attitudes and customer satisfaction
Zhao, Xinyuan
;
Mattila, Anna S.
- In:
International journal of hospitality management
33
(
2013
),
pp. 310-315
Persistent link: https://www.econbiz.de/10009746354
Saved in:
5
The effect of regulatory focus and delay type on consumers' reactions to delay
Yang, Wan
;
Mattila, Anna S.
;
Hou, Yuansi
- In:
International journal of hospitality management
32
(
2013
),
pp. 113-120
Persistent link: https://www.econbiz.de/10009717661
Saved in:
6
The relationship between consumer complaining behavior and service recovery : an integrative review
Kim, Kyungmin
;
Wang, Chenya
;
Mattila, Anna S.
- In:
International journal of contemporary hospitality management
22
(
2010
)
7
,
pp. 975-991
Persistent link: https://www.econbiz.de/10008749350
Saved in:
7
A descriptive examination of corporate governance in the hospitality industry
Guillet, Basak Denizci
;
Mattila, Anna S.
- In:
International journal of hospitality management
29
(
2010
)
4
,
pp. 677-684
Persistent link: https://www.econbiz.de/10008758174
Saved in:
8
Discrete negative emotions and customer dissatisfaction responses in a casual restaurant setting
Mattila, Anna S.
;
Ro, Heejung
- In:
Journal of hospitality & tourism research : JHTR ; the …
32
(
2008
)
1
,
pp. 89-107
Persistent link: https://www.econbiz.de/10003661362
Saved in:
9
A meta-analysis of behavioral intentions for environment-friendly initiatives in hospitality research
Gao, Yixing
;
Mattila, Anna S.
;
Lee, Seoki
- In:
International journal of hospitality management
54
(
2016
),
pp. 107-115
Persistent link: https://www.econbiz.de/10011474057
Saved in:
10
How does social capital influence the hospitality firm's financial performance? : the moderating role of entrepreneurial activities
Dai, Weiqi
;
Mao, Zhenxing
;
Zhao, Xinyuan
;
Mattila, Anna S.
- In:
International journal of hospitality management
51
(
2015
),
pp. 42-55
Persistent link: https://www.econbiz.de/10011413942
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