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Developing a competency model for private club managers
Koenigsfeld, Jason P.; Kim, Seung Hyun; Cha, JaeMin; … - In: International journal of hospitality management 31 (2012) 3, pp. 633-641
Persistent link: https://www.econbiz.de/10009544331
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Developing the dimensions of activities important to successful revenue management performance : an application of the lodging industry
Beck, Jeffrey; Knutson, Bonnie; Kim, Seung Hyun; Cha, JaeMin - In: International journal of revenue management : IJRM 4 (2010) 3/4, pp. 268-283
Persistent link: https://www.econbiz.de/10008746373
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Service innovations : what the managers believe and what the customers say
Randhawa, Praneet; Kim, Mi Ran; Cichy, Ronald F. - In: Journal of hospitality marketing & management 26 (2017) 2, pp. 186-206
Persistent link: https://www.econbiz.de/10011669774
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Relationships among customer satisfaction, delight, and loyalty in the hospitality industry
Kim, Mi Ran; Vogt, Christine; Knutson, Bonnie J. - In: Journal of hospitality & tourism research : JHTR ; the … 39 (2015) 2, pp. 170-197
Persistent link: https://www.econbiz.de/10011282980
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Posttrip behavioral differences between first-time and repeat guests : a two-phase study in a hospitality setting
Kim, Mi Ran; Knutson, Bonnie J.; Vogt, Christine - In: Journal of hospitality marketing & management 23 (2014) 7/8, pp. 722-745
Persistent link: https://www.econbiz.de/10010473498