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Restructuring gendered flexibility in organizations : a comparative analysis of call centres in Germany

Holtgrewe, Ursula - In: Gendering the knowledge economy : comparative perspectives, (pp. 248-270). 2007

Persistent link: https://www.econbiz.de/10003572684

Recognition, intersubjectivity and service work : labour conflicts in call centres

Holtgrewe, Ursula - In: Industrielle Beziehungen : Zeitschrift für Arbeit, … 8 (2001) 1, pp. 37-54

Persistent link: https://www.econbiz.de/10001560228

A service union's innovation dilemma : limitations on creative action in German industrial relations

Holtgrewe, Ursula; Doellgast, Virginia - In: Work, employment & society : a journal of the British … 26 (2012) 2, pp. 314-330

Persistent link: https://www.econbiz.de/10009558454

Re-organising service work : call centres in Germany and Britain

Holtgrewe, Ursula (ed.); Kerst, Christian (contributor); … - 2002

Persistent link: https://www.econbiz.de/10001691754

Gemeinwohl als Altlast und Ressource: Das Beispiel der Deutschen Telekom AG

Blutner, Doris; Brose, Hanns-Georg; Holtgrewe, Ursula - In: Öffentliches und privates Management : fundamentally …, (pp. 121-138). 1999

Persistent link: https://www.econbiz.de/10001443646

Call Center: die Institutionalisierung von Flexibilität

Holtgrewe, Ursula; Kerst, Christian - In: Industrielle Beziehungen : Zeitschrift für Arbeit, … 9 (2002) 2, pp. 186-208

Persistent link: https://www.econbiz.de/10001669487

Call-Center - Rationalisierung im Dilemma

Gundtoft, Lars; Holtgrewe, Ursula - In: Die Reorganisation der Arbeitsgesellschaft, (pp. 173-203). 2000

Persistent link: https://www.econbiz.de/10014553688

A service unionâ€™s innovation dilemma: limitations on creative action in German industrial relations

Holtgrewe, Ursula; Doellgast, Virginia - In: Work, Employment & Society 26 (2012) 2, pp. 314-330

This article examines union responses to the reorganization of call centre work in Germany, drawing on case studies from the telecommunications, financial services and subcontractor industries. Service unions initially adopted innovative strategies to organize these workplaces, in response to...

Persistent link: https://www.econbiz.de/10011137229