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Excellent products or servitisation? : analysing retailers' preference before and after a loyalty programme

Vila-Lopez, Natalia; Kuster-Boluda, Ines - In: Total quality management & business excellence : an … 28 (2017) 12, pp. 1378-1392

Persistent link: https://www.econbiz.de/10011781629

Does the hierarchical position of the buyer make a difference? : the influence of perceived adaptive selling on customer satisfaction and loyalty in a business-to-business context

Román, Sergio; Martín, Pedro Juan - In: The journal of business & industrial marketing 29 (2014) 5, pp. 364-373

Persistent link: https://www.econbiz.de/10010393925

Individual investors' satisfaction and loyalty in online securities trading using the technology acceptance model

Hien Nguyen; Pham, Long; Williamson, Stan; Nguyen Duy Hung - In: International journal of management and decision making … 19 (2020) 2, pp. 239-266

Persistent link: https://www.econbiz.de/10012253662

Differences between stayers, switchers, and heavy switchers : a study in the telecommunications service market

Moreira, António Carrizo; Silva, Pedro Miguel; … - In: Marketing intelligence & planning 34 (2016) 6, pp. 843-862

Persistent link: https://www.econbiz.de/10011572236

The impact of brand strength on satisfaction, loxaltry and WOM : an empirical examination in the higher education sector

Casidy, Riza; Wymer, Walter - In: The journal of brand management : an international journal 22 (2015) 2, pp. 117-135

Persistent link: https://www.econbiz.de/10011288584

Exploring the structural relationships between service quality, perceived value, satisfaction, and loyalty in nonprofit sport clubs : empirical evidence from Germany

Min, Doosik - In: Sport marketing quarterly : preferred journal of the … 31 (2022) 3, pp. 198-211

Persistent link: https://www.econbiz.de/10013411483

Investigating the relationship between experience, well-being, and loyalty : a study of wellness tourists

Ramjit Singh; Manhas, Parikshat Singh; Mir, Mudasir Ahmad; … - In: Administrative Sciences : open access journal 12 (2022) 3, pp. 1-20

tourist experience, as well as loyalty in the context of wellness and spa tourism. The exploratory-descriptive design was … emotions, experience, and life Satisfaction lead to loyalty. Furthermore, the present study tested the mediating role of … between experience and loyalty. Finally, the findings showed that destination images moderated the relationship between …

Persistent link: https://www.econbiz.de/10013395870