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Germany
Consumer behaviour
54
Konsumentenverhalten
52
Beziehungsmarketing
49
Relationship marketing
49
Customer satisfaction
46
Kundenzufriedenheit
41
Dienstleistungsqualität
21
Service quality
21
Dienstleistungssektor
15
Service industry
14
Services
13
Dienstleistung
11
Satisfaction
9
Kundenintegration
8
Share of wallet
8
Customer experience
7
Customer integration
7
Customer value
7
Kundenwert
7
Transformative service research
7
Brand management
6
Customer service
6
Deutschland
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Financial services
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Kundenservice
6
Lieferantenmanagement
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Markenführung
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Marketing management
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Marketingmanagement
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Services marketing
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Supplier relationship management
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Theorie
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Theory
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Big data
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Customer retention
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Data Mining
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German
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English
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Benoit, Sabine
4
Bilstein, Nicola
1
Ettinger, Andreas
1
Faßnacht, Martin
1
Goebel, Philipp
1
Hogrefe, Jens
1
Moeller, Sabine
1
Möller, Stephanie
1
Pibernik, Richard
1
Sichtmann, Christina
1
Wittkowski, Kristina
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Elektrizitätswirtschaft : EW ; das Magazin für die Energiewirtschaft
1
Handbuch Handel : Strategien - Perspektiven - internationaler Wettbewerb
1
International journal of physical distribution & logistics management : IJPD & LM
1
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
1
Kundenintegration 2.0
1
Managing service quality : MSQ ; an international journal
1
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ECONIS (ZBW)
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1
Convenience Stores
Benoit, Sabine
- In:
Handbuch Handel : Strategien - Perspektiven - …
,
(pp. 399-418)
.
2012
Persistent link: https://www.econbiz.de/10009738003
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2
Retaining customers with shopping convenience
Benoit, Sabine
;
Faßnacht, Martin
;
Ettinger, Andreas
- In:
Journal of relationship marketing : innovations & …
8
(
2009
)
4
,
pp. 313-329
Persistent link: https://www.econbiz.de/10003940837
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3
The burdens of ownership : reasons for preferring renting
Benoit, Sabine
;
Wittkowski, Kristina
- In:
Managing service quality : MSQ ; an international journal
20
(
2010
)
2
,
pp. 176-191
Persistent link: https://www.econbiz.de/10003964476
Saved in:
4
Kundenintegration 2.0 : welche Faktoren beeinflussen die Kundenintegration in transaktionsbasierten Online Communities?
Sichtmann, Christina
;
Benoit, Sabine
;
Hogrefe, Jens
; …
- In:
Kundenintegration 2.0
,
(pp. 21-45)
.
2011
Persistent link: https://www.econbiz.de/10009303084
Saved in:
5
Das neue Telekommunikationsgesetz
Möller, Stephanie
- In:
Elektrizitätswirtschaft : EW ; das Magazin für die …
95
(
1996
)
26
,
pp. 1721-1724
Persistent link: https://www.econbiz.de/10001211857
Saved in:
6
Paying for convenience : attractiveness and revenue potential of time-based delivery services
Goebel, Philipp
;
Moeller, Sabine
;
Pibernik, Richard
- In:
International journal of physical distribution & …
42
(
2012
)
6
,
pp. 584-606
Persistent link: https://www.econbiz.de/10009579244
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