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Healthcare performance excellence : a comparison of Baldrige Award recipients and competitors

Schulingkamp, Ronald C.; Latham, John R. - In: Quality management journal : QMJ 22 (2015) 3, pp. 6-22

Persistent link: https://www.econbiz.de/10011309906

The relationship between voice climate and patients' experience of timely care in primary care clinics

Nembhard, Ingrid M.; Yuan, Christina T.; Shabanova, Veronika - In: Health care management review : HCM review 40 (2015) 2, pp. 104-115

Persistent link: https://www.econbiz.de/10010508409

Healthcare experience quality : an empirical exploration using content analysis techniques

Ponsignon, Frederic; Smart, Andi; Williams, Mike; Hall, … - In: Journal of service management 26 (2015) 3, pp. 460-485

Persistent link: https://www.econbiz.de/10011389090

Infusing, sustaining, and replenishing compassion in health care organizations through compassion practices

McClelland, Laura E.; Vogus, Timothy J. - In: Health care management review : HCM review 46 (2021) 1, pp. 55-65

Persistent link: https://www.econbiz.de/10012520515

A closer look at how managerial support can help improve patient experience : insights from the UK’s National Health Service

Ogbonnaya, Chidiebere; Babalola, Mayowa - In: Human relations : towards the integration of the social … 74 (2021) 11, pp. 1820-1840

Persistent link: https://www.econbiz.de/10012626424

Customer experience in healthcare : literature review

Kurtuluş, Sümeyye Arslan; Cengiz, Emrah - In: Istanbul business research 51 (2022) 1, pp. 291-312

This paper provides a perspective on customer experience in healthcare services. The aim of this paper is to make a literature research about customer experience in the healthcare sector. In this context, it is examined how customer experience in healthcare is measured, what dimensions it...

Persistent link: https://www.econbiz.de/10013253168

Patient experience in the digital age : an investigation into the effect of generational cohorts

Alkire, Linda; O'Connor, Genevieve E.; Myrden, Susan; … - In: Journal of retailing and consumer services 57 (2020), pp. 1-9

Persistent link: https://www.econbiz.de/10012305914

The effect of waiting time on patient perceptions of care quality

Nottingham, Quinton J.; Johnson, Dana M.; Russell, … - In: Quality management journal : QMJ 25 (2018) 1, pp. 32-45

Persistent link: https://www.econbiz.de/10012309045

Hospitality healthscapes : a conjoint analysis approach to understanding patient responses to hotel-like hospital rooms

Suess, Courtney; Mody, Makarand - In: International journal of hospitality management 61 (2017), pp. 59-72

Persistent link: https://www.econbiz.de/10011646093

Managing the Mayo Clinic brand : a case study in staff-developed service performance standards

Kennedy, Denise M. - In: The journal of brand management : an international journal 26 (2019) 5, pp. 538-549

Persistent link: https://www.econbiz.de/10012060162