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Value cocreation in service ecosystems : investigating health care at the micro, meso, and macro levels
Beirão, Gabriela; Patrício, Lia; Fisk, Raymond P. - In: Journal of service management 28 (2017) 2, pp. 227-249
Persistent link: https://www.econbiz.de/10011704032
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Customer positivity and participation in services : an empirical test in a health care context
Gallan, Andrew S.; Jarvis, Cheryl Burke; Brown, Stephen … - In: Journal of the Academy of Marketing Science 41 (2013) 3, pp. 338-356
Persistent link: https://www.econbiz.de/10009747843
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Service research in health care : positively impacting lives
Danaher, Tracey S.; Gallan, Andrew S. - In: Journal of service research : JSR 19 (2016) 4, pp. 433-437
Persistent link: https://www.econbiz.de/10011606985
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Transforming community well-being through patients' lived experiences
Gallan, Andrew S.; McColl-Kennedy, Janet R.; … - In: Journal of business research : JBR 100 (2019), pp. 376-391
Persistent link: https://www.econbiz.de/10012023814
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How do you feel today? : managing patient emotions during health care experiences to enhance well-being
McColl-Kennedy, Janet R.; Danaher, Tracey S.; Gallan, … - In: Journal of business research : JBR 79 (2017), pp. 247-259
Persistent link: https://www.econbiz.de/10011745308
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An intersectionality framework for transformative services research
Corus, Canan; Saatcioglu, Bige - In: The service industries journal 35 (2015) 7/8, pp. 415-429
Persistent link: https://www.econbiz.de/10011337120