Teleconsultations allow patients to search, receive, and pay for medical consultations virtually. With its remote diagnosis and treatment capability, teleconsultations are proposed as a potential solution to a longstanding social problem, geographic disparities in healthcare. While it sounds...

Online mental healthcare platforms have flourished during the COVID-19 pandemic, but the media choice in online physician-patient interactions has still been a conundrum for all stakeholders. As an essential service design element, communication media could affect patient revisit, which in turn...