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Co-creation practices : their role in shaping a health care ecosystem
Frow, Pennie; McColl-Kennedy, Janet R.; Payne, Adrian - In: Industrial marketing management : the international … 56 (2016), pp. 24-39
Persistent link: https://www.econbiz.de/10011531224
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The changing role of the health care customer : review, synthesis and research agenda
McColl-Kennedy, Janet R.; Snyder, Hannah; Elg, Mattias; … - In: Journal of service management 28 (2017) 1, pp. 2-33
Persistent link: https://www.econbiz.de/10011654983
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Transforming community well-being through patients' lived experiences
Gallan, Andrew S.; McColl-Kennedy, Janet R.; … - In: Journal of business research : JBR 100 (2019), pp. 376-391
Persistent link: https://www.econbiz.de/10012023814
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How do you feel today? : managing patient emotions during health care experiences to enhance well-being
McColl-Kennedy, Janet R.; Danaher, Tracey S.; Gallan, … - In: Journal of business research : JBR 79 (2017), pp. 247-259
Persistent link: https://www.econbiz.de/10011745308
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Dynamic customer value cocreation in healthcare
Danaher, Tracey S.; Danaher, Peter J.; Sweeney, Jillian C. - In: Journal of service research 27 (2024) 2, pp. 177-193
Persistent link: https://www.econbiz.de/10014580413
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Cultivating resilience for sustainable service ecosystems in turbulent times : evidence from primary health care
McColl-Kennedy, Janet R.; Breidbach, Christoph F.; … - In: The journal of services marketing 37 (2023) 9, pp. 1167-1185
Persistent link: https://www.econbiz.de/10014473554