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Appraisal of CRM implementation as business strategy option in times of recession : the role of perceived value and benefits

Agapitou, Chrysa; Bersimis, Sotirios; Georgakellos, … - In: The international journal of business science & applied … 12 (2017) 2, pp. 18-31

The present work investigates Customer Relationship Management (CRM) implementation and performance during the fiscal crisis in Greece based on an appropriate questionnaire. All acquired responses using the questionnaire are suitably analysed using advanced statistical techniques, and show that...

Persistent link: https://www.econbiz.de/10011897088

Developing a strategy evaluation system for healthcare organisations

Grigoroudis, Evangelos; Orfanoudaki, E.; Zopounidis, … - In: Multiple criteria decision aiding, (pp. 139-174). 2010

Persistent link: https://www.econbiz.de/10008647958

Strategic performance measurement in a healthcare organisation : a multiple criteria approach based on balanced scorecard

Grigoroudis, E.; Orfanoudaki, E.; Zopounidis, Constantin - In: Omega : the international journal of management science 40 (2012) 1, pp. 104-119

Persistent link: https://www.econbiz.de/10009241240

Constructing data envelopment analysis performance measures : a case study from the Greek public sector

Vasilakis, Athanasios G. - In: Spudai / University of Piraeus : journal of economics … 55 (2005) 1, pp. 47-73

Persistent link: https://www.econbiz.de/10003051190

Implementing the balanced scorecard in a local government sport organization : evidence from Greece

Dimitropoulos, Panagiotis; Kosmas, Ioannis; Douvis, Ioannis - In: The international journal of productivity and … 66 (2017) 3, pp. 362-379

Persistent link: https://www.econbiz.de/10011672942

Assessing hospitals' readiness for clinical governance quality initiatives through organisational climate

Karassavidou, Eleonora; Glaveli, Niki; Zafiropoulos, Kostas - In: Journal of health organization and management 25 (2011) 2, pp. 214-240

Persistent link: https://www.econbiz.de/10009240892

Conflicts in hospitals : a quantitative analysis of determinant factors

Polyzou, Maria; Kilindri, Stamatia - In: MIBES transactions : international journal ; … 11 (2017) 1, pp. 129-142

Persistent link: https://www.econbiz.de/10011847923

Analyzing the main characteristics of conflicts in Greek hospitals

Polyzou, Maria; Kilindri, Stamatia; Polyzos, Dimitrios - In: MIBES transactions : international journal ; … 11 (2017) 1, pp. 143-156

Persistent link: https://www.econbiz.de/10011847926

The role of the human resources department in budgeting : evidence from Greece

Cohen, Sandra; Karatzimas, Sotiris - In: Journal of human resource costing & accounting : JHRCA 15 (2011) 2, pp. 147-166

Persistent link: https://www.econbiz.de/10009270409

Communication budget allocation in the Greek food industry

Vlachvei, Aspasia; Notta, Ourania - In: The world economy : global and country-specific aspects, (pp. 235-244). 2014

Persistent link: https://www.econbiz.de/10010388949

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