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Complaint management and the role of the chief executive
Cunliffe, Melissa; Johnston, Robert - In: Service business : an international journal 2 (2008) 1, pp. 47-63
Persistent link: https://www.econbiz.de/10003692359
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Service in Britain : how do we measure up?
Voss, Christopher A.; Johnston, Robert - 1995
Persistent link: https://www.econbiz.de/10002104082
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Service industries : improving competitive performance
Johnston, Robert - In: The service industries journal 8 (1988) 2, pp. 202-211
Persistent link: https://www.econbiz.de/10001050865
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Review of new compendia of social statistics and social indicators in five Western countries
Johnston, Robert - In: Social science information 15 (1976) 2/3, pp. 349-370
Persistent link: https://www.econbiz.de/10003164293
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The Blackwell encyclopedic dictionary of operations management
Slack, Nigel (contributor); Cooper, Cary (contributor);  … - 1997
Persistent link: https://www.econbiz.de/10000614246