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~subject:"Großbritannien"
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Großbritannien
Dienstleistung
17
Marketing
14
Production management
13
Prozessmanagement
13
Produktionswirtschaft
12
Theorie
12
Theory
12
Beziehungsmarketing
11
Business process management
11
Consumer behaviour
11
Dienstleistungsmanagement
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Konsumentenverhalten
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Relationship marketing
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Service management
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Service quality
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Dienstleistungsqualität
10
Dienstleistungssektor
10
Lehrbuch
10
Operations Management
10
Service industry
9
Services
9
Customer satisfaction
7
Kundenzufriedenheit
7
Management
7
Human Resource Management
6
Personalmanagement
6
Banks and banking
5
Customers
5
Dienstleistungsmarketing
5
Foreign - United States
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Innovation
5
Operations management
5
Preismanagement
5
Pricing strategy
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Services marketing
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United Kingdom
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Willingness to pay
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English
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Johnston, Robert
4
Bowen, David E.
1
Cunliffe, Melissa
1
Voss, Christopher A.
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London Business School
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Service business : an international journal
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Social science information
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The service industries journal
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ECONIS (ZBW)
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1
Shaking the iron universe : British industry in the 1980s
Bowen, David E.
-
1990
Persistent link: https://www.econbiz.de/10000800565
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Review of new compendia of social statistics and social indicators in five Western countries
Johnston, Robert
- In:
Social science information
15
(
1976
)
2/3
,
pp. 349-370
Persistent link: https://www.econbiz.de/10003164293
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3
Complaint management and the role of the chief executive
Cunliffe, Melissa
;
Johnston, Robert
- In:
Service business : an international journal
2
(
2008
)
1
,
pp. 47-63
Persistent link: https://www.econbiz.de/10003692359
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4
Service in Britain : how do we measure up?
Voss, Christopher A.
;
Johnston, Robert
-
1995
Persistent link: https://www.econbiz.de/10002104082
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5
Service industries : improving competitive performance
Johnston, Robert
- In:
The service industries journal
8
(
1988
)
2
,
pp. 202-211
Persistent link: https://www.econbiz.de/10001050865
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