Nino, Valentina; Martinez, Kenneth J.; Gomez, Karina; … - In: Journal of industrial engineering and management : JIEM 14 (2021) 3, pp. 538-551
the application of lean principles. In this specific case, lean principles were essential to analyze and improve patient … the dissatisfaction. Findings: The information obtained from the lean tools showed that patients questioned the need for … illustrated the application of Lean principles to resolve issues regarding a central registration format in a healthcare facility …