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Transforming community well-being through patients' lived experiences

Gallan, Andrew S.; McColl-Kennedy, Janet R.; … - In: Journal of business research : JBR 100 (2019), pp. 376-391

Persistent link: https://www.econbiz.de/10012023814

How do you feel today? : managing patient emotions during health care experiences to enhance well-being

McColl-Kennedy, Janet R.; Danaher, Tracey S.; Gallan, … - In: Journal of business research : JBR 79 (2017), pp. 247-259

Persistent link: https://www.econbiz.de/10011745308

Customer experience in healthcare : literature review

Kurtuluş, Sümeyye Arslan; Cengiz, Emrah - In: Istanbul business research 51 (2022) 1, pp. 291-312

This paper provides a perspective on customer experience in healthcare services. The aim of this paper is to make a … literature research about customer experience in the healthcare sector. In this context, it is examined how customer experience … in healthcare is measured, what dimensions it consists of and how customer experience in healthcare relates to other …

Persistent link: https://www.econbiz.de/10013253168

The association between perceived value and patient loyalty in public university hospitals in Turkey

Özer, Leyla; Başgöze, Pınar; Karahan, Ayça - In: Total quality management & business excellence : an … 28 (2017) 7, pp. 782-800

Persistent link: https://www.econbiz.de/10011977041

Restorative servicescapes in health care : examining the influence of hotel-like attributes on patient well-being

Mody, Makarand Amrish; Suess, Courtney; Dogru, Tarik - In: The Cornell hospitality quarterly 61 (2020) 1, pp. 19-39

Persistent link: https://www.econbiz.de/10012158108

The effect of hospitableness on positive emotions, experience, and well-being of hospital patients

Altinay, Levent; Alrawadieh, Zaid; Tulucu, Fadime; … - In: International journal of hospitality management 110 (2023), pp. 1-10

Persistent link: https://www.econbiz.de/10014310662

Healthcare experience quality : an empirical exploration using content analysis techniques

Ponsignon, Frederic; Smart, Andi; Williams, Mike; Hall, … - In: Journal of service management 26 (2015) 3, pp. 460-485

Persistent link: https://www.econbiz.de/10011389090

How service design can improve the patient experience

Rego, Sofia; Pereira, Leandro; Dias, Álvaro Lopes; … - In: International journal of services, economics and management 13 (2022) 4, pp. 410-449

Persistent link: https://www.econbiz.de/10013552729

Patient loyalty to healthcare organizations : relationship marketing and satisfaction

Astuti, Herni Justiana; Nagase, Keisuke - In: International journal of management and marketing … 7 (2014) 2, pp. 39-56

Persistent link: https://www.econbiz.de/10010429281

Patient loyalty to health care organizations : strengthening and weakening (satisfaction and provider switching)

Astuti, Herni J.; Nagase, Keisuke - In: Journal of medical marketing : device, diagnostic and … 14 (2014) 4, pp. 191-200

Persistent link: https://www.econbiz.de/10011348627

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