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Role of facilitators in the medical tourism industry : a study of medical tourism facilitators in an emerging market
Rydback, Michelle - In: Services marketing quarterly 43 (2022) 2, pp. 129-145
Persistent link: https://www.econbiz.de/10013178029
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Hospital marketing and communications via social media
Smith, Katherine Taken - In: Services marketing quarterly 38 (2017) 3, pp. 187-201
Persistent link: https://www.econbiz.de/10011756722
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Clusters of elements for quality assurance of health worker protection measures in times of COVID-19 pandemic
Orzeł, Bartosz; Wolniak, Radosław - In: Administrative Sciences : open access journal 11 (2021) 2, pp. 1-14
The COVID-19 (coronavirus disease) pandemic has had a significant impact on the healthcare delivery system worldwide. Many pre-pandemic norms, standards, and methods of providing medical services in most medical facilities had to be changed and re-evaluated. Many of them will likely stay changed...
Persistent link: https://www.econbiz.de/10012602101
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Developing customer-oriented service bundles : the case of Finnish public healthcare
Järvi, Henna; Immonen, Mika; Pynnönen, Mikko - In: International journal of business innovation and research 11 (2016) 3, pp. 326-344
Persistent link: https://www.econbiz.de/10011667740
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SEM of service quality to predict overall patient satisfaction in medical clinics : a case study
Johnson, Dana M.; Russell, Roberta S. - In: Quality management journal : QMJ 22 (2015) 4, pp. 18-36
Persistent link: https://www.econbiz.de/10011384434
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The satisfaction of healthcare consumers : analysis and comparison of different methodologies
Vieira, Inês; Ferreira, Diogo R.; Pedro, Maria Isabel - In: International transactions in operational research : a … 30 (2023) 1, pp. 545-571
Persistent link: https://www.econbiz.de/10013417042
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Construction and validation of public healthcare service quality model : an empirical study of Indian public healthcare facilities in digital era
Khambhati, Rupal; Patel, Hiren; Kumar, Satendra - In: International journal of public sector performance … 6 (2020) 6, pp. 893-907
Persistent link: https://www.econbiz.de/10012516883
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Measuring service quality in Indian hospitals : an analysis of SERVQUAL model
Konsra, Pooja; Jha, Abhishek Kumar - In: International journal of services and operations management 24 (2016) 1, pp. 1-17
Persistent link: https://www.econbiz.de/10011598293
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Critical factors affecting consumer acceptance of online health communication : an application of service quality models
Lee, Jung Wan - In: Journal of Asian finance, economics and business : JAFEB 4 (2017) 3, pp. 85-94
Persistent link: https://www.econbiz.de/10011917568
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Service experiences and dyadic value co-creation in healthcare service delivery : a CIT approach
Osei-Frimpong, Kofi; Wilson, Alan M.; Owusu-Frimpong, Nana - In: Journal of service theory and practice : JSTP 25 (2015) 4, pp. 443-462
Persistent link: https://www.econbiz.de/10011400718