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Patients' satisfaction with the NHS : a novel indicator for Portugal
Santos, Eleonora; Khan, Shahed - 2018
hospitals to total number of children delivered, in 2000-2016. We assume that families choose private health institutions if …
Persistent link: https://www.econbiz.de/10011932577
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Prioritizing enablers for service quality in healthcare sector : a DEMATEL approach
Gupta, Nitin; Vrat, Prem; Ojha, Ravindra - In: Journal of health organization and management 36 (2022) 5, pp. 633-649
Persistent link: https://www.econbiz.de/10013367397
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A quantitative framework for health‐care service quality assessment in India
Thakkar, Jitesh J.; Thanki, Shashank; Guru, Sunita - In: Journal of modelling in management 18 (2023) 4, pp. 1064-1092
Persistent link: https://www.econbiz.de/10014335064
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The assessment of service quality in private hospitals in Amman area using the gap approach
Khraisat, Alaa; Sweis, Rateb J.; Saleh, Rawan; Suifan, … - In: International journal of productivity and quality … 22 (2017) 3, pp. 281-308
Persistent link: https://www.econbiz.de/10011861155
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Patient satisfaction on hospital care services : a study with specific reference to beneficiaries of community-based health insurance schemes in India
Sumathi G. N.; Elango, J.; Thenmozhi, M. - In: International journal of services and operations … 46 (2023) 4, pp. 560-583
Persistent link: https://www.econbiz.de/10015062956
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The influence of organizational factors on patient safety : examining successful handoffs in health care
Richter, Jason P.; McAlearney, Ann Scheck; Pennell, … - In: Health care management review : HCM review 41 (2016) 1, pp. 32-41
Persistent link: https://www.econbiz.de/10011421760
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Patient involvement in quality management : rationale and current status
Groene, Oliver; Sunol, Rosa - In: Journal of health organization and management 29 (2015) 5, pp. 556-569
Persistent link: https://www.econbiz.de/10011338286
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The "control tower" approach to optimising complex service delivery performance
Meekings, Alan; Briault, Steve - In: Measuring business excellence : the journal of … 17 (2013) 3, pp. 15-27
Persistent link: https://www.econbiz.de/10010197592
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A five-senses perspective to quality in hospitals
Ugolini, Marta Maria; Rossato, Chiara; Baccarani, Claudio - In: The TQM journal : the international review of … 26 (2014) 3, pp. 284-299
Persistent link: https://www.econbiz.de/10010341264
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Nurse unions and patient outcomes
Dube, Arindrajit; Kaplan, Ethan; Thompson, Owen - 2014
unionizations in California between 1996 and 2005. We find that hospitals with a successful union election outperform hospitals with … a failed election in 12 of 13 nurse sensitive patient outcomes measures. We also find that hospitals with a unionization … hospital-specific trends, we find that unionized hospitals also outperform hospitals without any union election in the same 12 …
Persistent link: https://www.econbiz.de/10010369772