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Service innovation is urgent in healthcare
Berry, Leonard L. - In: AMS review : official publication of the Academy of … 9 (2019) 1/2, pp. 78-92
Persistent link: https://www.econbiz.de/10012113572
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"Do-it-yourself" employee health care
Berry, Leonard L.; Adcock, Gale; Mirabito, Ann M. - In: MIT sloan management review 53 (2011/12) 2, pp. 15-16
Persistent link: https://www.econbiz.de/10009503014
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Motivating customers to adhere to expert advice in professional services : a medical service context
Seiders, Kathleen; Flynn, Andrea Godfrey; Berry, Leonard L. - In: Journal of service research : JSR 18 (2015) 1, pp. 39-58
Persistent link: https://www.econbiz.de/10010483440
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The innovation imperative in healthcare : an interview and commentary
Mende, Martin - In: AMS review : official publication of the Academy of … 9 (2019) 1/2, pp. 121-131
Persistent link: https://www.econbiz.de/10012113585
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Improving how clinicians communicate with patients : an integrative review and framework
Danaher, Tracey S.; Berry, Leonard L.; Howard, Chuck; … - In: Journal of service research 26 (2023) 4, pp. 493-510
Persistent link: https://www.econbiz.de/10014580301
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Commentary: using language to improve health
Berger, Jonah; Packard, Grant - In: Journal of service research 26 (2023) 4, pp. 514-516
Persistent link: https://www.econbiz.de/10014580303
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In reply: where reshaping communications in healthcare service begins
Berry, Leonard L.; Danaher, Tracey S.; Moore, Sarah G.; … - In: Journal of service research 26 (2023) 4, pp. 517-520
Persistent link: https://www.econbiz.de/10014580304
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Reclaiming healthcare's healing mission for a sustainable future
Berry, Leonard L.; Yadav, Manjit S.; Hole, Michael K. - In: Journal of service research 27 (2024) 1, pp. 6-27
Persistent link: https://www.econbiz.de/10014580376