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Do satisfied employees lead to satisfied patients? : an empirical study in an Italian hospital

Raharjo, Hendry; Guglielmetti Mugion, Roberta; Di … - In: Total quality management & business excellence : an … 27 (2016) 7/8, pp. 853-874

Persistent link: https://www.econbiz.de/10011581162

The assessment of service quality in private hospitals in Amman area using the gap approach

Khraisat, Alaa; Sweis, Rateb J.; Saleh, Rawan; Suifan, … - In: International journal of productivity and quality … 22 (2017) 3, pp. 281-308

Persistent link: https://www.econbiz.de/10011861155

Measuring the quality of health services provided at a Greek public hospital through patient satisfaction : case study: the general hospital of Kavala

Georgiadou, Vasiliki A.; Maditinos, Dimitrios - In: International journal of business and economic sciences … 10 (2017) 2, pp. 60-72

Purpose: The aim of this study is to examine the quality of hospital services as perceived by patients in terms of … patient satisfaction with services. Design/Methodology/Approach: A conceptual framework of quality of hospital services … conducted in a public regional hospital. Findings: Five (5) quality dimensions (5Qs) have found having a significant impact on …

Persistent link: https://www.econbiz.de/10011709598

Alternative information processing mechanisms in hospital supply chains : impact on cost, quality, and patient satisfaction

Peng, Xiaosong; Flynn, Barbara Bechler; Narayanan, … - In: Decision sciences 54 (2023) 5, pp. 494-513

Persistent link: https://www.econbiz.de/10014432005

Patient satisfaction analysis using a multi-criteria analysis method : the case of the NHS in Greece

Drosos, Dimitris; Tsotsolas, Nikos; Skordoulis, Michalis; … - In: International journal of productivity and quality … 25 (2018) 4, pp. 491-505

Persistent link: https://www.econbiz.de/10011988637

Patient satisfaction and change in medical care provider : a longitudinal study

Marquis, M. Susan; Davies, Allyson Ross; Ware jr., John E. - 1982

Persistent link: https://www.econbiz.de/10000011500

Patient satisfaction with healthcare delivery systems

Baalbaki, Imad; Ahmed, Zafar U.; Pashtenko, Valentin H.; … - In: International journal of pharmaceutical and healthcare … 2 (2008) 1, pp. 47-62

Persistent link: https://www.econbiz.de/10003929426

Patient satisfaction in hospital-based emergency departments : recommendation for healthcare management and policy

Lin, Blossom Yen-ju; Cliff Hsu, Chung-ping; Lee, Cheng-hua - In: International journal of public policy 5 (2010) 2/3, pp. 175-189

Persistent link: https://www.econbiz.de/10003953237

When the customer is the patient : lessons from healthcare research on patient satisfaction and service quality ratings

Vogus, Timothy J.; McClelland, Laura E. - In: Human resource management review 26 (2016) 1, pp. 37-49

Persistent link: https://www.econbiz.de/10011429341

Indonesian public healthcare service institution's patient satisfaction barometer (IPHSI-PSB) : a new public healthcare patient satisfaction index

Sik, Sumaedi; Bakti, I Gede Mahatma Yuda; Rakhmawati, Tri; … - In: The international journal of productivity and … 65 (2016) 1, pp. 25-41

Persistent link: https://www.econbiz.de/10011432007

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