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Appointment overbooking in health care clinics to improve patient service and clinic performance

LaGanga, Linda R.; Lawrence, Stephen R. - In: Production and operations management : an international … 21 (2012) 5, pp. 874-888

Persistent link: https://www.econbiz.de/10009667712

Handoff processes, information quality and patient safety : a trans-disciplinary literature review

Gogan, Janis L.; Baxter, Ryan J.; Boss, Scott R.; … - In: Business process management journal 19 (2013) 1, pp. 70-94

Persistent link: https://www.econbiz.de/10010202693

Leadership, safety climate, and continuous quality improvement : impact on process quality and patient safety

McFadden, Kathleen L.; Stock, Gregory N.; Gowen, … - In: Health care management review : HCM review 40 (2015) 1, pp. 24-34

Persistent link: https://www.econbiz.de/10010484101

Examining pathways from innovation orientation to patient satisfaction : a relational view of healthcare delivery

Dobrzykowski, David D.; Callaway, Stephen K.; … - In: Decision sciences : DS 46 (2015) 5, pp. 863-899

Persistent link: https://www.econbiz.de/10011476929

Process maturity and patient orientation in times of a health system reform

Bogodistov, Yevgen; Moormann, Jürgen; Sibbel, Rainer; … - In: Business process management journal 28 (2022) 1, pp. 258-272

Persistent link: https://www.econbiz.de/10013162267

Characterization of the flow of patients in a hospital from complex networks

Miranda, M. A.; Salvatierra, S.; Rodríguez, I.; … - In: Health care management science : a new journal serving … 23 (2020) 1, pp. 66-79

Persistent link: https://www.econbiz.de/10012225276

Lean Six Sigma application in healthcare of patients

Chaurasia, Basant; Garg, Dixit; Agarwal, Ashish - In: International journal of intelligent enterprise : IJIE 4 (2017) 3, pp. 275-282

Persistent link: https://www.econbiz.de/10011858586

Value creation through lean management : a case study of healthcare service operations

Salam, Mohammad Asif; Khan, Sami A. - In: International journal of services and operations management 25 (2016) 3, pp. 275-293

Persistent link: https://www.econbiz.de/10011636447

Sequential appointment scheduling considering patient choice and service fairness

Yan, Chongjun; Tang, Jiafu; Jiang, Bowen; Fung, Richard … - In: International journal of production research 53 (2015) 23/24, pp. 7376-7395

Persistent link: https://www.econbiz.de/10011433617

Improving Patient Safety - How to Use Service Modularity in Healthcare Processes to Manage Systemic Errors

Kapsali, Maria; Bessant, J. - 2012

purpose, 5 healthcare processes from the surgical ward of a UK hospital are analysed through FMEAs, Root Cause Analysis and … study also uses 5 industrial examples (rail, marine, chemicals, construction, and animal hospital) to show how this is …

Persistent link: https://www.econbiz.de/10014164045

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