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Elg, Mattias
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Journal of service management
3
The journal of services marketing
2
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
2
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
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ECONIS (ZBW)
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Co-creation and learning in health-care service development
Elg, Mattias
;
Engström, Jon
;
Witell, Lars
;
Poksinska, …
- In:
Journal of service management
23
(
2012
)
3
,
pp. 328-343
Persistent link: https://www.econbiz.de/10009619170
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2
The changing role of the health care customer : review, synthesis and research agenda
McColl-Kennedy, Janet R.
;
Snyder, Hannah
;
Elg, Mattias
; …
- In:
Journal of service management
28
(
2017
)
1
,
pp. 2-33
Persistent link: https://www.econbiz.de/10011654983
Saved in:
3
A self-determination theory perspective on customer participation in service development
Engström, Jon
;
Elg, Mattias
- In:
The journal of services marketing
29
(
2015
)
6/7
,
pp. 511-521
Persistent link: https://www.econbiz.de/10011418356
Saved in:
4
Service design in healthcare : a segmentation-based approach
Engström, Jon
;
Norin, Olof
;
De Gosson de Varennes, Serge
; …
- In:
Journal of service management
33
(
2022
)
6
,
pp. 50-78
Persistent link: https://www.econbiz.de/10013537611
Saved in:
5
Lean in healthcare from employees' perspectives
Drotz, Erik
;
Poksinska, Bozena
- In:
Journal of health organization and management
28
(
2014
)
2
,
pp. 177-195
Persistent link: https://www.econbiz.de/10010384597
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6
The daily work of Lean leaders : lessons from manufacturing and healthcare
Poksinska, Bozena
;
Swartling, Dag
;
Drotz, Erik
- In:
Total quality management & business excellence : an …
24
(
2013
)
8
,
pp. 886-898
Persistent link: https://www.econbiz.de/10009783364
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7
Performance measurement to drive improvements in healthcare practice
Elg, Mattias
;
Palmber Broryd, Klara
;
Kollberg, Beata
- In:
International journal of operations & production …
33
(
2013
)
11/12
,
pp. 1623-1651
Persistent link: https://www.econbiz.de/10010232703
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8
Sustainable outcomes of an improvement programme : do financial incentives matter?
Andrsson, Ann-Christine
;
Idvall, Ewa
;
Perseius, Kent-Inge
; …
- In:
Total quality management & business excellence : an …
24
(
2013
)
8
,
pp. 959-969
Persistent link: https://www.econbiz.de/10009783341
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9
Social entrepreneurs in service : motivations and types
Samuelsson, Peter
;
Witell, Lars
- In:
The journal of services marketing
36
(
2022
)
9
,
pp. 27-40
Persistent link: https://www.econbiz.de/10013542863
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