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Interrelationships among quali...
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Health care system
Service quality
21,440
Dienstleistungsqualität
20,524
Customer satisfaction
6,607
Kundenzufriedenheit
6,391
Consumer behaviour
4,696
Konsumentenverhalten
4,633
Relationship marketing
4,375
Beziehungsmarketing
4,335
Qualitätsmanagement
2,602
Quality management
2,563
Wirtschaftsprüfung
2,447
Financial audit
2,445
Krankenhaus
2,086
Hospital
2,078
Health care
1,680
Gesundheitsversorgung
1,593
USA
1,424
United States
1,402
Gesundheitswesen
1,294
Product quality
1,199
Produktqualität
1,187
service quality
1,170
Customer service
1,163
Theorie
1,136
Theory
1,134
Kundenservice
1,105
Dienstleistungssektor
1,036
Service industry
1,034
Germany
945
Deutschland
942
Loyalty
827
Hotel industry
798
Hotellerie
796
Beschwerdemanagement
794
Complaint management
794
Online retailing
722
Online-Handel
722
Schule
721
School
720
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Undetermined
584
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338
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Article
865
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411
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835
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835
Graue Literatur
133
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133
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119
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119
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32
Book section
32
Collection of articles of several authors
16
Sammelwerk
16
Aufsatzsammlung
15
Hochschulschrift
14
Conference paper
10
Konferenzbeitrag
10
Thesis
9
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4
Amtsdruckschrift
2
Case study
2
Collection of articles written by one author
2
Conference proceedings
2
Fallstudie
2
Government document
2
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2
Systematic review
2
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2
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1
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English
1,234
German
39
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2
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1
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Propper, Carol
24
Gaynor, Martin
21
Siciliani, Luigi
14
Huckman, Robert S.
11
Cutler, David M.
10
Gravelle, Hugh
10
Frank, Richard G.
9
Laudicella, Mauro
8
Sutton, Matt
8
Hopp, Wallace J.
7
Landrum, Mary Beth
6
McColl-Kennedy, Janet R.
6
Palumbo, Rocco
6
Pfannstiel, Mario A.
6
Rebitzer, James B.
6
Saghafian, Soroush
6
Seiler, Stephan
6
Antony, Jiju
5
Callen, Michael
5
Chandrasekaran, Aravind
5
Cudney, Elizabeth A.
5
Fichera, Eleonora
5
Fredendall, Lawrence D.
5
Islam, Shahidul
5
Kolstad, Jonathan T.
5
Le Nguyen Hau
5
Lee, Donhee
5
Mullen, Kathleen J.
5
Osei-Frimpong, Kofi
5
Rosenthal, Meredith B.
5
Shapira, Gil
5
Taylor, Lowell J.
5
Tucker, Anita L.
5
Votruba, Mark
5
Barros, Pedro Pita
4
Basu, Anirban
4
Chalkley, Martin
4
D'Souza, Sunil
4
Danaher, Tracey S.
4
Doyle, Joseph J.
4
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National Bureau of Economic Research
17
OECD
11
IGI Global
5
World Bank Group
5
World Bank
4
Springer Fachmedien Wiesbaden
2
Weltbank
2
Boston Consulting Group
1
CRC Press.
1
Centre for Economic Policy Research
1
Deutsch-Schweizerische Gesellschaft für Gesundheitspolitik
1
Edward Elgar Publishing
1
Fachtagung Wachstumsmarkt Gesundheit <1998, Neuenahr-Ahrweiler>
1
Gesundheitsstadt Berlin e.V.
1
Great Britain / Ministry of Health
1
Health Quality & Safety Commission New Zealand
1
Institut für Qualität und Wirtschaftlichkeit im Gesundheitswesen
1
Institute of Economic Affairs <London>
1
International Conference "Economies of the Balkan and Eastern European Countries" <14., 2022, Florenz>
1
International Growth Centre <London>
1
International Healthcare Industry Research
1
Nordic Council of Ministers
1
Sachverständigenrat zur Begutachtung der Entwicklung im Gesundheitswesen
1
Taylor and Francis.
1
United States / Commission on Organization of the Executive Branch of the Government (1953-1955) / Task Force on Federal Medical Services
1
University of Southampton / Department of Economics
1
Weltbankgruppe
1
Weltwirtschaftsforum
1
Zukunftsinitiative Rheinland-Pfalz
1
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Published in...
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Journal of health organization and management
33
Health care management review : HCM review
28
The TQM journal : the international review of organizational improvement
22
NBER Working Paper
18
NBER working paper series
17
Journal of health economics
16
Quality management journal : QMJ
16
Working paper / National Bureau of Economic Research, Inc.
16
Health marketing quarterly
13
International journal of productivity and quality management : IJPQM
13
Journal of service management
13
Journal of business research : JBR
12
Management science : journal of the Institute for Operations Research and the Management Sciences
12
Technological forecasting & social change : an international journal
12
The service industries journal
11
Total quality management & business excellence
11
CHE research paper
10
European journal of operational research : EJOR
10
International journal of hospitality management
10
Health economics
9
International journal of services and operations management
9
Production and operations management : an international journal of the Production and Operations Management Society
9
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
9
Discussion paper / Centre for Economic Policy Research
8
International journal of pharmaceutical and healthcare marketing : IJPHM
8
International journal of production research
8
International journal of quality & reliability management
8
International journal of quality and service sciences
8
Manufacturing & service operations management : M & SOM
8
Production and operations management : the flagship research journal of the Production and Operations Management Society
8
The Milbank quarterly
8
World Bank E-Library Archive
8
Journal of the Operational Research Society
7
OECD Health Statistics
7
Service business
7
Socio-economic planning sciences : the international journal of public sector decision-making
7
The European journal of health economics : HEPAC ; health economics in prevention and care
7
The journal of services marketing
7
Health economics review
6
International journal of public sector management : IJPSM
6
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ECONIS (ZBW)
1,276
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1
Motivation and
loyalty
of Indonesian medical tourists toward Malaysian health services
Morissan
;
Gerald Goh Guan Gan
-
2021
Persistent link: https://www.econbiz.de/10012659346
Saved in:
2
Patients' satisfaction with the NHS : a novel indicator for Portugal
Santos, Eleonora
;
Khan, Shahed
-
2018
hospitals
to total number of children delivered, in 2000-2016. We assume that families choose private health institutions if …
Persistent link: https://www.econbiz.de/10011932577
Saved in:
3
Prioritizing enablers for service quality in healthcare sector : a
DEMATEL
approach
Gupta, Nitin
;
Vrat, Prem
;
Ojha, Ravindra
- In:
Journal of health organization and management
36
(
2022
)
5
,
pp. 633-649
Persistent link: https://www.econbiz.de/10013367397
Saved in:
4
A quantitative framework for health‐care service quality assessment in India
Thakkar, Jitesh J.
;
Thanki, Shashank
;
Guru, Sunita
- In:
Journal of modelling in management
18
(
2023
)
4
,
pp. 1064-1092
Persistent link: https://www.econbiz.de/10014335064
Saved in:
5
The assessment of service quality in private
hospitals
in Amman area using the gap approach
Khraisat, Alaa
;
Sweis, Rateb J.
;
Saleh, Rawan
;
Suifan, …
- In:
International journal of productivity and quality …
22
(
2017
)
3
,
pp. 281-308
Persistent link: https://www.econbiz.de/10011861155
Saved in:
6
The influence of organizational factors on patient safety : examining successful handoffs in health care
Richter, Jason P.
;
McAlearney, Ann Scheck
;
Pennell, …
- In:
Health care management review : HCM review
41
(
2016
)
1
,
pp. 32-41
Persistent link: https://www.econbiz.de/10011421760
Saved in:
7
Determinants of antenatal care quality in Ghana
Atinga, Roger A.
;
Baku, Anita Asiwome Adzo
- In:
International journal of social economics
40
(
2013
)
10
,
pp. 852-865
Persistent link: https://www.econbiz.de/10010195672
Saved in:
8
The "control tower" approach to optimising complex service delivery performance
Meekings, Alan
;
Briault, Steve
- In:
Measuring business excellence : the journal of …
17
(
2013
)
3
,
pp. 15-27
Persistent link: https://www.econbiz.de/10010197592
Saved in:
9
A five-senses perspective to quality in
hospitals
Ugolini, Marta Maria
;
Rossato, Chiara
;
Baccarani, Claudio
- In:
The TQM journal : the international review of …
26
(
2014
)
3
,
pp. 284-299
Persistent link: https://www.econbiz.de/10010341264
Saved in:
10
Provider competition and healthcare quality : more bang for the buck?
Katz, Michael L.
- In:
International journal of industrial organization
31
(
2013
)
5
,
pp. 612-625
Persistent link: https://www.econbiz.de/10010248424
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