Sanuri Mohd Mokhtar, Sany; Adiana Hiau Abdullah, Nur; … - In: Business Strategy Series 14 (2013) 4, pp. 123-130
Purpose – This paper aims to highlight the planning and implementation processes of a higher education institution ISO 9000 quality management system. Design/methodology/approach – The paper discusses the issues and challenges faced by the institution in the process of maintaining and going...
