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The survey of the service qual...
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Hospital
Service quality
21,815
Dienstleistungsqualität
21,064
Rumänien
16,963
Qualitätsmanagement
16,943
Quality management
15,258
Tourism industry
11,548
Tourismuswirtschaft
11,548
Romania
9,945
Tourismus
7,864
Tourism
7,685
Customer satisfaction
7,208
Kundenzufriedenheit
7,003
Hotel industry
6,635
Hotellerie
6,546
Consumer behaviour
5,809
Konsumentenverhalten
5,759
Relationship marketing
4,788
Beziehungsmarketing
4,776
Theorie
3,373
Theory
3,320
Deutschland
3,160
Germany
2,822
Wirtschaftsprüfung
2,683
Financial audit
2,670
USA
2,584
United States
2,499
Krankenhaus
2,437
Product quality
2,320
Produktqualität
2,307
Urlaubsverhalten
2,065
Holiday behaviour
2,064
Welt
1,944
World
1,930
Health care
1,894
Gesundheitsversorgung
1,856
Tourismusmarketing
1,781
Tourism marketing
1,769
Gesundheitswesen
1,673
Gastgewerbe
1,616
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Propper, Carol
36
Siciliani, Luigi
33
Straume, Odd Rune
19
Horwitz, Jill R.
16
Gravelle, Hugh
15
Van Reenen, John
15
Gaynor, Martin
14
Kessler, Daniel P.
14
McFadden, Kathleen L.
14
Brekke, Kurt R.
13
Wübker, Ansgar
13
Gowen, Charles, III.
12
Gowrisankaran, Gautam
12
Moscelli, Giuseppe
12
Seiler, Stephan
12
Doyle, Joseph J.
11
Nichols, Austin
11
Town, Robert J.
11
Gruber, Jonathan
10
Gutacker, Nils
10
Staiger, Douglas
10
Grabowski, David C.
9
Huckman, Robert S.
9
Lu, Susan Feng
9
Milcent, Carine
9
Rahman, Momotazur
9
Chandrasekaran, Aravind
8
Dietrich, Martin
8
Mennicken, Roman
8
Schreyögg, Jonas
8
Antony, Jiju
7
Bloom, Nicholas
7
Eggleston, Karen
7
Geweke, John
7
Gobillon, Laurent
7
Graves, John A.
7
Han, Heesup
7
Hentschker, Corinna
7
Landrum, Mary Beth
7
Laudicella, Mauro
7
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National Bureau of Economic Research
34
IGI Global
4
Taylor and Francis.
3
Aspen Systems Corporation <Germantown, Md.>
2
European Health Care Conference <2, 2011, Hamburg>
2
Mediengruppe Oberfranken - Fachverlage GmbH & Co. KG
2
Rijksuniversiteit Gent / Faculteit Economie en Bedrijfskunde
2
W. Kohlhammer GmbH
2
AOK-Bundesverband
1
Arbeitsgemeinschaft Katholischer Krankenhäuser Rheinland-Pfalz und Saarland
1
Aspen Systems Corporation
1
Bertelsmann Stiftung
1
Columbia University / Department of Economics
1
Deutschland / Bundeswehr / Universität München / Fakultät für Wirtschafts- und Organisationswissenschaften
1
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1
Deutschland / Gemeinsamer Bundesausschuss
1
Economics Research, World Bank Group
1
Edward Elgar Publishing
1
Erasmus Research Institute of Management
1
Eric Cuvillier <Firma>
1
Fachhochschule Bonn-Rhein-Sieg
1
Federal Reserve Bank of San Francisco
1
Forschungs- und Entwicklungsinstitut für das Sozial- und Gesundheitswesen Sachsen-Anhalt <Magdeburg>
1
Friedrich-Ebert-Stiftung / Arbeitsgruppe "Stationäre Versorgung"
1
HELIOS Kliniken GmbH
1
HELIOS Klinikum Emil von Behring Berlin-Zehlendorf
1
Health Resources Administration, Department of Health, Education, and Welfare
1
International Conference "Economies of the Balkan and Eastern European Countries" <14., 2022, Florenz>
1
International Healthcare Industry Research
1
Konferenz Medizintourismus <1, 2007, Sankt Augustin>
1
Logos Verlag Berlin
1
Ludwig-Maximilians-Universität München
1
Office of Tourism
1
Philipps-Universität Marburg
1
Rehabilitationswissenschaftlicher Forschungsverbund Niedersachsen-Bremen
1
Robert Bosch Stiftung
1
Ruhr-Universität Bochum
1
Susanne Roderer <Firma>
1
Technische Universität Braunschweig
1
University of Natal
1
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Published in...
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Health care management review : HCM review
94
International journal of hospitality management
86
Journal of health organization and management
48
Journal of health economics
41
Quality management journal : QMJ
41
International journal of contemporary hospitality management
38
Working paper / National Bureau of Economic Research, Inc.
36
NBER working paper series
33
NBER Working Paper
30
The TQM journal : the international review of organizational improvement
26
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
25
Health marketing quarterly
24
Journal of hospitality marketing & management
24
Health economics
23
International journal of productivity and quality management : IJPQM
23
Tourism management : research, policies, practice
22
Management science : journal of the Institute for Operations Research and the Management Sciences
19
Health care management science
17
International journal of quality & reliability management
17
International journal of pharmaceutical and healthcare marketing : IJPHM
16
International journal of quality and service sciences
15
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
15
Ruhr economic papers
15
The European journal of health economics : HEPAC ; health economics in prevention and care
15
The service industries journal
15
Journal of travel and tourism marketing
14
Total quality management & business excellence
14
Journal of hospitality and tourism insights
13
The European journal of health economics
13
Discussion paper / Centre for Economic Policy Research
12
International journal of six sigma and competitive advantage : IJSSCA
12
Discussion paper series / IZA
11
Journal of operations management
11
Manufacturing & service operations management : M & SOM
11
Production and operations management : an international journal of the Production and Operations Management Society
11
Production and operations management : the flagship research journal of the Production and Operations Management Society
11
CHE research paper
10
Health economics review
10
International journal of health care finance and economics
10
International journal of production research
10
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ECONIS (ZBW)
2,350
Other ZBW resources
2
RePEc
1
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1
Deconstructing service quality and customer satisfaction : challenges and directions for future research
Torres, Edwin N.
- In:
Journal of hospitality marketing & management
23
(
2014
)
5/6
,
pp. 652-677
Persistent link: https://www.econbiz.de/10010402053
Saved in:
2
Strengthening the quality of service oriented to medical tourists : a strategy for the sustainability of the hotel sector in Barraquilla
Castellano, María Isabel
;
Bittar, Olga
;
Caridad, Migdalia
- In:
Inventi impact: service sector
(
2021
)
3
,
pp. 158-172
Persistent link: https://www.econbiz.de/10012696552
Saved in:
3
Frontline robots in tourism and hospitality : service enhancement or cost reduction?
Belanche, Daniel
;
Casaló, Luis V.
;
Flavián Blanco, Carlos
- In:
Electronic markets : EM ; the international journal of …
31
(
2021
)
3
,
pp. 477-492
Persistent link: https://www.econbiz.de/10012666399
Saved in:
4
Measuring the effects of quality certification on labour productivity : an analysis of the hospitality sector
Sánchez-Ollero, José Luis
;
Garcia-Pozo, Alejandro
; …
- In:
International journal of contemporary hospitality management
27
(
2015
)
6
,
pp. 1100-1116
Persistent link: https://www.econbiz.de/10011402829
Saved in:
5
The physical appearance of hotel guests : the impact on service providers’ communication and quality of service
Knežević, Mladen
;
Tomka, Dragica
;
Bizjak, Boštjan
; …
- In:
International journal of hospitality management
51
(
2015
),
pp. 8-14
Persistent link: https://www.econbiz.de/10011413936
Saved in:
6
Perception of the quality costs in historical hospitality services : evidence from Poland
Sadkowski, Wojciech
;
Sala, Krzysztof
- In:
Ekonomia i prawo
21
(
2022
)
1
,
pp. 239-254
Persistent link: https://www.econbiz.de/10013173145
Saved in:
7
Assessment of critical success factors of TQM culture in hospitality sector in Kosovo
Pira, Bujar
;
Zylfijaj, Rejhane
-
2017
Persistent link: https://www.econbiz.de/10011643855
Saved in:
8
Innovative quality improvements in hotel services
Nikolskaya, E. Y.
;
Kovaleva, N. I.
;
Uspenskaya, M. E.
; …
- In:
European research studies
21
(
2018
)
2
,
pp. 489-498
Persistent link: https://www.econbiz.de/10012220228
Saved in:
9
Impact of service quality and environmental practices on hotel companies : an empirical approach
Perramon, Jordi
;
Oliveras-Villanueva, Marc
;
Llach, Josep
- In:
International journal of hospitality management
107
(
2022
),
pp. 1-9
Persistent link: https://www.econbiz.de/10014227108
Saved in:
10
Considerations regarding the performance improvement of the hospital healthcare services from
Romania
by the implementation of an integrated management system
Voinea, Lelia
;
Pamfilie, Rodica
- In:
Amfiteatru economic : an economic and business research …
11
(
2009
)
26
,
pp. 339-345
Persistent link: https://www.econbiz.de/10008667280
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