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Performance driven outcomes : the case of frontline employees in the hospitality sector

Prentice, Catherine; Ma, Erdan; Wong, IpKin Anthony - In: Journal of hospitality marketing & management 28 (2019) 1, pp. 101-123

Persistent link: https://www.econbiz.de/10012176580

Impact of relational coordination on staff and patient outcomes in outpatient surgical clinics

Gittell, Jody Hoffer; Logan, Caroline; Cronenwett, Jack; … - In: Health care management review : HCM review 45 (2020) 1, pp. 12-20

Persistent link: https://www.econbiz.de/10012157697

Islamic hospital nurse loyalty model : motivation, commitment and satisfaction

Astuti, Herni Justiana; Santoso, Suryo Budi - 2023

Persistent link: https://www.econbiz.de/10014327378

The influence of individual factors on hospitality students’ internship satisfaction : the mediation role of perceived importance

Sihombing, Irene Hanna H. - In: Global business and finance review 26 (2021) 1, pp. 9-21

Purpose: This study explains the effect of academic preparedness, positive attitude, and self-initiative towards satisfaction in students’ industrial training (internship) program. Those three independent variables are dimensions of individual factors variable, while individual factors...

Persistent link: https://www.econbiz.de/10012695723

Do satisfied employees lead to satisfied patients? : an empirical study in an Italian hospital

Raharjo, Hendry; Guglielmetti Mugion, Roberta; Di … - In: Total quality management & business excellence : an … 27 (2016) 7/8, pp. 853-874

Persistent link: https://www.econbiz.de/10011581162

Being moved or being satisfied? : the effect of unexpected acts of personal kindness in hospitality service encounters

Griessmair, Michele; Han, Spring H.; Masuda, Hisashi - In: The Cornell hospitality quarterly 63 (2022) 2, pp. 267-288

Persistent link: https://www.econbiz.de/10013256798

Enhancing patients' hospital satisfaction by taking advantage of interpersonal similarity

Luther, Louisa; Benkenstein, Martin; Rummelhagen, Katja - In: Journal of retailing and consumer services 30 (2016), pp. 50-58

Persistent link: https://www.econbiz.de/10011473209

Hospital physicians can't get no long-term satisfaction : an indicator for fairness in preference fulfillment on duty schedules

Gross, Christopher Nikolaus; Brunner, Jens O.; Blobner, … - In: Health care management science 22 (2019) 4, pp. 691-708

Persistent link: https://www.econbiz.de/10012125592

Patient- and person-reports on healthcare: preferences, outcomes, experiences, and satisfaction - an essay

Klose, Kristina; Kreimeier, Simone; Tangermann, U.; … - In: Health economics review 6 (2016) 18, pp. 1-11

With the shift towards patient-centered healthcare, patient- and person-reports of health-related factors, including outcomes, are seen as important determinants for evaluating and improving healthcare. However, a comprehensive, systematic categorization of patient- and person-reports is...

Persistent link: https://www.econbiz.de/10011585013

Explaining hospital performance via the cube one framework

Massimino, Phoebe M.; Kopelman, Richard E.; Joseph, Meg L. - In: Journal of organizational effectiveness : people and … 2 (2015) 1, pp. 73-90

Persistent link: https://www.econbiz.de/10011302471

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